Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

Recensioni di Wendy Wu Tours

Cliente fidato

10 years ago

The service was first class, friendly, quick and efficient.

Data di acquisto: 10/11/2015

0

Cliente fidato

10 years ago

Agent very helpful. Hopefully the tour will be as efficient.

Data di acquisto: 24/10/2015

0

Cliente fidato

10 years ago

Flight was poor I will never go BA ever again altho we knew it was…

Flight was poor I will never go BA ever again altho we knew it was the best you could do for us with our change of dates.

Wendy Wu Tours

10 years ago

Welcome back from your Northern Thailand & Laos Adventure tour! Thank you for your feedback - we are pleased to see you felt the service and product you received was excellent overall. We also appreciate your feeling of wanting more free time at your favourite attractions which can be difficult with so much to see! We hope to have the pleasure of welcoming you on another tour with us in the near future. Kind regards, Shanice

Recensioni del prodotto

Data di acquisto: 28/10/2015

0

Cliente fidato

10 years ago

disappointed with involvement of Telegraph correspondent . John Craven was superb who gave over and…

disappointed with involvement of Telegraph correspondent . John Craven was superb who gave over and above his time. Very good guides.

Wendy Wu Tours

10 years ago

Thank you for taking the time to post your constructive feedback. We are glad to hear that you enjoyed John Craven joining you for your tour and enjoyed the guides overall in China. Your comments have been duly noted. Kind regards, Shanice

Recensioni del prodotto

Data di acquisto: 28/10/2015

0

Cliente fidato

10 years ago

First time booking a tailor made tour - Luke was very helpful and responsive throughout…

First time booking a tailor made tour - Luke was very helpful and responsive throughout the process of identifying our requirements and putting a package together.

Wendy Wu Tours

10 years ago

Thank you for booking with Wendy Wu and putting together such a great package with Luke to China! We will be sure to pass your kind comments onto Luke who will be delighted with such positive feedback. If Wendy Wu can assist you any further before your trip please don't hesitate to contact us, and wishing you a wonderful trip in over the Christmas period! Kind regards, Shanice

Data di acquisto: 10/11/2015

0

Cliente fidato

10 years ago

Accommodation and restaurants all to a high standard

Wendy Wu Tours

10 years ago

Thank you for your comments and welcome home! We are pleased to see that you were impressed with the service provided on your Discover China with the Telegraph tour featuring John Craven - judging by the fantastic feedback this added value to such a great trip! We are disappointed to hear that you did not enjoy the pace of your tour. It sounds like you may have benefitted more from one of our tailor made itineraries in which you are able to create your own wonderful adventure with the help of one of our specialists here at Wendy Wu! Hoping to see you book with us again in the near future. Kind regards, Shanice

Recensioni del prodotto

Data di acquisto: 27/10/2015

0

Cliente fidato

10 years ago

we cabt thank Sean enough for his attention and terrific service during our recent trip.…

we cabt thank Sean enough for his attention and terrific service during our recent trip. He was always available for us and made the trip run smoothly. Thanks to Wendy Wu for all organisation during...

Leggi altre

Wendy Wu Tours

10 years ago

Thank you for posting your feedback and welcome back from your Wonders of China tour. We are delighted that you had such a great trip with Wendy Wu and especially your guide Sean! Sorry to hear that you were not initially met in Beijing, however we are pleased to hear that this was dealt with efficiently by your guide locally. Our guides are always more than happy to help and ensure that all of our customers receive the very best service as expected! We hope to welcome you back with Wendy Wu in the future to enjoy the great range of organised itineraries we have to offer. Kind regards, Shanice

Recensioni del prodotto

Data di acquisto: 22/10/2015

0

Cliente fidato

10 years ago

The national tour guide was excellent throughout, and she made sure that everything was as…

The national tour guide was excellent throughout, and she made sure that everything was as it should have been. One or two of the local guides were not so great, but that was mainly due to their...

Leggi altre

Cliente fidato

10 years ago

Excellent company who have a healthy respect throughout China, too. Good company to deal with as well.

Wendy Wu Tours

10 years ago

Thank you for taking the time to post your great review. We're elated to hear that you have enjoyed your time on the Discover China with the Telegraph Tour with us. We are pleased to hear that you were extremely happy with your national guide, however are upset to hear that you weren't entirely impressed with a few of your guides. Wendy Wu Tours hope that you will book with us again, as we can see that you had a great tour overall! Kind regards, Shanice

Recensioni del prodotto