We visited your London office and spent time with Arti Gondalia to book a trip to Vietnam for 8 people.
Arti had carried out research on flights etc. before we met up, and gave us the best advice. ...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for providing us with your feedback about your experience with Arti - we are delighted to hear that you have rated the service received as excellent and will be sure to forward these onto Arti!
Wishing you all a wonderful trip and if you have any further queries please feel free to contact or email us.
Kind regards,
Shanice
Phone lines were busy so someone in a different department took my number. I had a Callback from Liz, who was very helpful & gave me her contact details.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback. We will be sure to pass your kind comments onto Liz who will be delighted that you have praised her service.
Wishing you a fantastic trip in May!
Kind regards,
Shanice
from any aspect or measurement they equaled our expectation
Wendy Wu Tours
Wendy Wu Tours
10 years ago
We are pleased to hear that the service received met your expectations and that you thoroughly enjoyed your tour with us. Our guides are very passionate, knowledgeable people and we can see that you noticed and appreciated this.
We hope to welcome you back at some point in the near future.
Kind regards,
Shanice
Superb National guide , knowledgable & helpful with a good sense of humour helped make our holiday wonderful
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback. It sounds as if your guide added a lot of value to your trip and we are delighted to hear that you had such a wonderful time on the Grand Tour of China with us!
We appreciate your comments and look forward to welcoming you back along with family and friends.
Kind regards,
Shanice
The guide (Hoffman) was excellent; very informative and sorted out the minor problems that occurred very efficiently.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your kind comments, particularly towards your guide. We have passed these onto our office in China - We are sure it will make Hoffman's day.
Very pleased to hear you thoroughly enjoyed the sites visited on your Magnificent China Tour. We expect that you have taken several pictures to memorise such a fantastic trip!
Thank you for your feedback in regards to the hotels included in your tour. We regret that you found your meals repetitive.
Our guides do their upmost to ensure that you are happy with all aspects of your tour so it is a shame to hear that this was not a highlight.
The meals aim to cater to the tastes of the majority of the group and in doing so the Chinese food is not too spicy or unusual in taste.
We thank you for your constructive review and we hope to see you again sometime in the near future.
Kind regards,
Shanice
Would have been excellent but let down slightly by alternative flight options which were initially offered then subsequently removed or not possible. This led to confusion and, ultimately,...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for booking with Wendy Wu. We are pleased to hear that you were happy with the service you received overall.
We are sorry to hear that your preferred flight options were no longer available and the time of booking. However we are pleased to see that you have booked a fantastic tour with us and look forward to your feedback upon your return!
Kind regards,
Shanice
Thank you for taking the time to post us your review of your recent trip to Japan.
We regret your disappointment with elements of your tour but we hope you are satisfied with our reply to your complaint letter which we have sent you directly.
if you have any further questions, please feel free to contact us directly and we will be happy to speak with you.
Kind regards,
Junior
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.