Guides were very helpful and knowledgeable. Some confusion about tips paid in advance, didn't know it was shared with office staff in Australia.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your kind comments in relation to your guides and evaluation of your trip overall.
All tips paid are solely for the benefit of your national ******, local guides, drivers and porters. These are not shared with any office staff.
We appreciate your review of your time on tour with us and will make a note of areas you feel could be enhanced.
Kind regards,
Shanice
I have not used a tour operator for some 20 years due to bad service and whilst apprehensive I can say this was extremely well organised and all run smoothly, the guides (especially Summer ... the...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for such warm-hearted comments upon your 'Discover China with the Telegraph' tour with us and welcome back!
We are truly overjoyed to hear that we have potentially restored your faith in using tour operators, or at least Wendy Wu for that matter!
The guides in China, particularly Summer will be ecstatic to see this feedback so we will be forwarding your words of gratitude on.
We look forward to seeing you book another great adventure with us soon.
Kind regards,
Shanice
Really great time, shame the UK carrier (BA) to/from China was a complete disaster.they managed to run out of food/drink whereby we had biscuits for our dinner!
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your feedback. We are pleased to see that you rated both our service and product as excellent on your Wonders of China tour!
We are sorry to hear of your disappointment with aspects of your international flights but we hope your touring elements went as planned.
We hope to welcome to back in the near future with us to embark on another unique adventure.
Kind regards,
Shanice
All transactions very efficient with helpful staff.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Wendy Wu would like to thank you for taking the time to provide us with your helpful feedback. We are glad to hear that you enjoyed the service received and tour overall, particularly your reference to your local guide as being superb!
We will also make a note of your comments in order to seek improvements for future tours so thanks again!
Kind regards,
Shanice
Recensioni del prodotto
Data di acquisto: 05/11/2015
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Cliente fidato
10 years ago
Made to feel very welcome by everyone we met.
Recensioni del prodotto
Data di acquisto: 06/11/2015
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Cliente fidato
10 years ago
Brilliant service, very helpful, clear information.
Much of it was excellent but after a delayed flight we were not met at Beijing airport, which was not a good start.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome home and thank you for taking the time to provide us with feedback upon your return.
We are sorry to hear that your flight was delayed and of your initial difficulties you endured with your transfer.
Nevertheless we are delighted to hear that you enjoyed your holiday overall, particularly your praises towards you tour leader, hotels, Yangtze cruise and food! Thank you for your individual evaluation on each aspect!
Kind regards,
Shanice
Welcome home! We are gratified to learn that you thoroughly enjoyed your tour with us, particularly appreciating the quality of our guides, tour itinerary and hotels - thank you!
We can appreciate that you may have found some parts fast paced - there are so many great things to see and judging by your feedback we can tell that you did!
Hoping to see you on tour with us again in the near future!
Kind regards,
Shanice
Recensioni del prodotto
Data di acquisto: 08/09/2015
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Cliente fidato
10 years ago
Good national guide and organisation of the tour
Recensioni del prodotto
Data di acquisto: 28/10/2015
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Cliente fidato
10 years ago
agent quickly grasped what i wanted----quickly sorted what was possible----booking made and deposit sorted----very efficient
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.