Despite completing form online no one seemed to know what I wanted and that I had a quote. The tour I opted for said I could fly from Birmingham but when I asked why I had been allocated Heathrow I...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to provide us with your comments. You are correct your Vietnam Impressions tour allows you to fly from Birmingham, however with our fantastic limited special offer where our customers can also take advantage of two free nights in Cambodia, this is in conjunction with Cathay Pacific who regretfully do not fly from Birmingham in this special event.
We sent you a confirmation email which kindly requests your passport eight weeks prior to departure, however we apologise if you feel this was not conspicuous. This then takes our visa department no more than four weeks to process so that you have your passport back in time for your holiday. Your Cambodia visa is only valid for three months from the date of issue, which is why we stick to these time scales.
We would like to thank you for choosing Wendy Wu and we are sure that you will have a fantastic tour with us in May!
If you have any further queries then please do not hesitate to contact our operations department.
Kind regards,
Shanice
The representative we spoke to was extremely helpful and friendly and the service we received could not have been better.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for your service feedback regarding your recent booking with our agent Lisa!
We will pass on your kind words and if you have any queries regarding your Glories of China tour then please feel free to contact our operations department.
Kind regards,
Shanice
Data di acquisto: 30/11/2015
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Cliente fidato
10 years ago
Our guides - Claire and Jerry were very good - a wealth of information.
Recensioni del prodotto
Data di acquisto: 09/11/2015
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Cliente fidato
10 years ago
Very professional service, very efficient
Recensioni del prodotto
Data di acquisto: 16/11/2015
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Cliente fidato
10 years ago
Very hectic fitting every thing in but well organised
Contacted via telephone all questions answered by knowledgeable and friendly staff. Details sent via e-mail as requested excellent service so far.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
We are delighted to hear that you are impressed with the service received thus far!
We thank you for booking with us and trust that you will have a fascinating and memorable trip seeing the world-renowned sights in China and Hong Kong.
Kind regards,
Shanice
Service was good, but the meals were somewhat rushed
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome back from your Wonders of China tour with Wendy Wu!
We appreciate and thank you for your comments. It has pleased us greatly to see that you have rated both the service and product received as excellent, however are apologetic to hear that you felt as though your meals were rushed. We have noted your comments and thank you once again for your feedback.
We would love to welcome you back on another truly magnificent tour with us again in the near future!
Kind regards,
Shanice
Would have been excellent but for the poor service in respect of the cabin upgrade on the Yangtze cruise portion of the trip.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to provide us with your comments after your tour with us to China.
We are disappointed to hear that you were not entirely pleased with the service received on the Victoria Katarina boat whom we find often obtain great reviews. Nevertheless, feedback is always passed on so we thank you for writing to us.
We hope to welcome to back on tour with us again soon.
Kind regards,
Shanice
This is my third time to book Wendy Wu Tours to China .I also recommended highly to my friends .
Cliente fidato
10 years ago
The tour always well plan and present .
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Welcome to the Wendy Wu family!
We are delighted to welcome you back on another fantastic tour - Wonders of China!
We look forward to receiving your feedback on your return and please feel free to contact our operations team if you need any assistance beforehand.
Kind regards,
Shanice
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.