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Viator Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/viator | Feefo

Visualizzazione di tutte le 48,790 recensioni

Trusted Customer

Manchester UK

7 years ago

Ciò che Trusted Customer ha detto su Viator:

Always good value

I have used Viator for all my trips abroad for airport transfers and day trips. Always good value and amazing days out. I have never been on a crappy trip yet.

Cliente fidato

7 years ago

The booking was fine but could not contact locals operator to confirm. I have also asked Viator many times to remove an old item over 12 months old from “my Wishlist” and they have not

LeWanda at Viator Customer Relations

Viator

7 years ago

Thank you very much for your feedback. We are sorry to hear that had a problem using the Viator website, however, we are unable to remove items from a customer's Wishlist. The Wishlist was actually removed from our Viator site back in July of 2018 due to updates, and was just brought back in January, so we are unsure how you have any items that are over 12 months old on your Wishlist. In any case, your comments have been forwarded to our tech team for review. We hope the tour itself was enjoyable. It is also our hope that this experience does not prevent you from booking with Viator again, as we would love to have the opportunity to be of excellent service to you in the future.

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Viator:

Disappointed :(

4 of us arrived at our experience (one world observatory NYC ) only to be told they were having trouble with viators tickets (not scanning ) and i would have to contact them for a refund and pay on...

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LeWanda at Viator Customer Relations

Viator

7 years ago

Thank you for your feedback as it is very important to us and we will be addressing your concerns directly with our supplier. NYC One World Observatory has recently informed us of the technical issues they are experiencing on their end regarding voucher scanning, and we regret that you were affected by this. Although we have not received a formal complaint to our Customer Service department regarding this, we sincerely apologize for the inconvenience caused and we have issued you a full refund which should be received within 7-10 business days. A separate email has been sent to you in regards to this matter. We would again like to express our deepest apologies for the frustration you and your party experienced as a result of the scanning issues with your tickets. In spite of this, we apologize for the inconvenience and do hope that your trip was both a pleasant and memorable one. It is also our hope that this experience does not prevent you from booking with Viator again, as we would love to have the opportunity to be of excellent service to you in the future.

Cliente fidato

7 years ago

Response was excellent

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Viator:

VIATOR ALL THE WAY

I HAVE BOUGHT TOURS FROM VIATOR FOR YEARS NOW,ALL TOPURS HAVE BEEN GREAT.HAWAII NEW YORK PARIS NASHVILLE MEMPHIS.ALL BEEN SPOT ON.THANK YOU DENISE MALHAM UK

Trusted Customer

Horsham

7 years ago

Ciò che Trusted Customer ha detto su Viator:

Good service

I ordered quite a few services, eg taxis , hop on buses, trips with Viator & had to change some due to circumstance. This they did with pleasure and efficiency. I would use them again & recommend...

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Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Viator:

The Best

Cliente fidato

7 years ago

Very good. Would have liked a text messages regarding the second tour which I received for the first tour, so I knew all was confirmed and who I was meeting.

Trusted Customer

7 years ago

Ciò che Trusted Customer ha detto su Viator:

Tour guide was excellent

The tour was excellent, and I would recommend Kelso to anyone. However, Viator texted me at 4:15 am to confirm my tour reservation. NOT a good time to be texting anyone.

Cliente fidato

7 years ago

Trip was cancelled but have not got my refund yet

Jennifer W at Viator Customer Relations

Viator

7 years ago

Dear Customer,

We are sorry to hear that your tour was cancelled due to bad weather. Please note that a full refund was processed for you on February 11th.

Please let us know if you have further questions regarding this matter.

We would appreciate your re-consideration of our rating on this survey as it pertains exclusively to the customer service you received at the time of booking your reservation.

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