Ordered on the 18th January. Dispatched on the 19th with express delivery. Still waiting now on the 31st January. Email sent a few days ago with no reply from the company. Sent another 2 days ago.
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm sorry for the delay you experienced, I can see your replacement order was delivered on the 3rd.
We hope you're enjoying your order!
Data di acquisto: 18/01/2021
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JB
Jamie Beach
5 years ago
Ciò che Jamie Beach ha detto su Vapoholic:
Order still hasn’t arrived
Dale
Vapoholic
5 years ago
Hi Jamie,
I can see your initial replacement arrived on the 27th, and your second replacement arrived on the 2nd. This unfortunately shows the issues we've been having with Royal Mail, and why we must wait the 10 working days before issuing a replacement package.
I'm glad you got your orders, we hope you're enjoying your E Liquids!
It's been about 2 weeks and I haven't received a package yet. There's not even any tracking information available. This should be provided.
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm very sorry for the delay in delivery you've experienced. I can see a replacement package was sent out to you via express delivery yesterday. As for tracking, I'm afraid it seems while Royal Mail catch up with their backlog, only basic tracking information is available (it only shows when the item was delivered).
Your replacements should be with you soon, any further issues please don't hesitate to get in touch.
Dale
Vapoholic
5 years ago
Hi again,
I can see your order was delivered on the 5th at 13:31pm.
We're very sorry for the delay you experienced, we hope you're enjoying your E Liquids!
I ordered CBD oil and received wrong order with 10x 10ml nicotine liquids and contacted customer service they asked to send the pic of the order. After I sent it didn't hear anything back from them....
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Dale
Vapoholic
5 years ago
Hi Modesta,
Thank you for your review, I'm very sorry for the delay in getting back to you.
Thank you for taking my call. As discussed, your CBD will be sent out today via express tracked delivery.
Thank you also for your understanding, hopefully your order will be with you soon!
I paid for tracked delivery and never received a tracking number. Over 1 week later I have not received my order and they won't respond to my correspondence with any help. Not happy at all and don't...
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Dale
Vapoholic
5 years ago
Hi Alex,
Thanks for your review, and for taking my call.
I'm glad we were able to resolve this for you. Again we're very sorry for the delays, Royal Mail seem to be catching up with their backlog so hopefully our delivery times will be back to normal soon.
Thanks again for helping me get this sorted for you.
AM
Alexander Muscat
5 years ago
Hello Dale,
Today I have just received your package however you sent me 10ml bottles of the CBD liquid as opposed to the 50ML bottles i paid for. You also said you would double up the whole order however some items are missing. I am not very impressed. Please can you get back to me as soon as possible to resolve this.
Dale
Vapoholic
5 years ago
Hi Alex,
I have the order confirmation here which shows the additional E Liquids in the correct sizes, this must have been a mixup while the package was being picked. I'm very sorry about that.
If you could please contact us via the support desk (https://vapoholic.co.uk/contact-us/) with a picture of the incorrect E Liquids (the 10ml's you received) we'll send out the correct ones straight away.
Dale
Vapoholic
5 years ago
Hi again,
I can see your order was delivered on the 17th with some additional E Liquids as means of an apology.
We hope you're enjoying your goodies!
Recensioni del prodotto
Data di acquisto: 18/01/2021
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SP
Sandy paterson
5 years ago
Ciò che Sandy paterson ha detto su Vapoholic:
Ordered Wednesday afternoon and received my delivery on Friday morning. Can't really ask more than that, especially during these hard times. It was my first order with vapoholic and I'll definitely...
Got the wrong order to start with but they rectified very quickly and sent the correct order out express delivery. Love the flavours and will be ordering from them from now on.
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