Vapoholic are always spot on. Never late with delivery, never unsatisfied with the product or price. They are clearly a well ran and well organized business, I would recommend them to anybody. It's...
I’m still waiting for my juice two weeks later (and I paid express delivery). I appreciate there are delays with Royal Mail at the moment, but two weeks - really!? When contacting customer service...
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Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm very sorry for the delay in getting your order to you, we are processing and sending out all of our items on time so we completely understand your frustration. As today is the 10th working day and I can see your order still hasn't arrived, I've arranged for the replacement to be sent out today via express delivery.
As for the tracking, I totally agree. It appears they've limited their tracking to only show when an item is delivered while they catch up with the backlog which is almost pointless.
Hopefully your replacements will be with you soon, again we're very sorry for the inconvenience caused.
Cliente fidato
5 years ago
Juice now arrived after replacement sent (with some extra to compensate 😊). Appreciate it’s not really the company’s fault if Royal Mail has delays and very happy with the juice.
I have not received my items. I paid express delivery also.
Dale
Vapoholic
5 years ago
Hi Julia,
Thanks for your review.
I'm sorry to hear your items never arrived. As Friday was the 10th working day, we can declare the package as lost and issue a replacement via express tracked delivery today.
I'm unable to find an email or support ticket with your information. I'm afraid we don't check the reviews for issues as frequently as the support desk. In the future, please contact us directly so we can resolve any issues much faster for you.
We're very sorry for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi Julia,
I can see your package arrived today at 11:48am.
We are very sorry for the delay, I'm glad you finally got your order though.
We hope to serve you again soon!
They are easy to contact swift to reply the website is easy to use and the products are all top notch 100% 5* every time
Recensioni del prodotto
Data di acquisto: 25/01/2021
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Cliente fidato
5 years ago
Ordered liquids over 2 weeks ago and still waiting!! Can’t seem to get a response from them. Took my money 2 days later.
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm sorry for the delay in getting back to you, we've had a lot of additional customer emails due to the delivery issues facing Royal Mail. I can see we replied to your email yesterday and will be sending out your replacement package today.
Apologies for the inconvenience.
Cliente fidato
5 years ago
Still waiting on liquids. Considering this was originally ordered on 11 January, now the 29th. A bit ridiculous!!
Dale
Vapoholic
5 years ago
Hi there,
Sorry for the slow reply, we don't check the reviews for issues as frequently as the support desk I'm afraid.
Considering the amount of time you've been waiting, I've issued another replacement via our fastest delivery option for you today with 2 extra bottles of E Liquid as means of an apology. They should be with you in the next few days, if the original replacement arrives also, you're free to keep them too.
Again we're very sorry for the hassle you've experienced.
Cliente fidato
5 years ago
Received liquids along with 2 extra free. Good service this time. Many thanks.
Dale
Vapoholic
5 years ago
Hi again,
Thanks for the update!
If we genuinely did improve your experience with us, and you wouldn't mind, would it be possible to amend the rating to reflect the service provided?
Thank you for your time, I hope you're well.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
