Been over 12 days since i ordered, still no package, was told it was 'lost' and they won't give me the tracking for the new package which has supposedly been posted.
Who knows.
Avoid.
EDIT: I...
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Dale
Vapoholic
5 years ago
Hi Joe,
Thanks for your review.
After speaking with you I'm glad we were able to sort this out.
Your first package did indeed get lost in transit. The second one shows as delivered, but when you told us it hadn't arrived, we once again issued another replacement. The second replacement was undelivered as you weren't home, as such it is waiting for you at the sorting office to either collect or reschedule.
We've also refunded your initial order, meaning we've sent 3 orders essentially free of charge to try and make this right for you, along with offers of discounts. I'm sorry this wasn't sufficient to make up for the hassle you've experienced.
JW
Joseph Ward
5 years ago
Hi Dale,
I appreciate your response,
The second package was 100% not delivered, and the 3rd package well...
I was in the post office depot for roughly an hour last night to try and collect it.
The tracking number provided to me was sent to a completely different address on a completely different street to mine. In which they couldn't give me the package as they don't know where it is. I've given Royal mail my details to see if it turns up.
This explains why i didn't receive any of the packages as you'v sent to a wrong address. I've checked the address i put on your website and that is indeed my correct address.
So in summary, no your efforts have not been sufficient as i have no products, and no refund 3 weeks later.
You have a lovely day though Dale.
Cheers,
Joe
Dale
Vapoholic
5 years ago
Hi again Joe,
Thanks for working with me to resolve this.
I can see you now have your order. I'm very happy we managed to get this resolved for you, and please accept my sincerest apologies for how much hassle you faced.
Thanks again!
JW
Joseph Ward
5 years ago
EDIT:
All issues resolved, quality products.
Will be using again
Hi there,
Thank you for your review.
I'm very sorry to hear you received the wrong items.
I'm unable to find any emails or support tickets with your details, if you could please contact us via our support ticket or by giving us a call we'll be happy to put this right straight away for you.
Apologies for the delay in getting back to you, we don't check the reviews for customer issues as frequently as the support tickets.
Dale
Vapoholic
5 years ago
Hi again,
We haven't received a support request for this issue. We really do want to get this resolved for you.
Please send us a support ticket via the contact-us section of the website (https://vapoholic.co.uk/contact-us/) or give us a call on 0161 273 8216 and we'll happily get this sorted out for you.
Thanks!
Dale
Vapoholic
5 years ago
Hello again,
I'm afraid we still haven't received any correspondence from you. I've tried to give you a call but the number you provided is incorrect. I'm going to send you a direct email from my work account to try to get this resolved for you.
Please reply to the email or get in touch with us so we can get this resolved for you.
Ordered from vapoholic last week and there was a mix up with order so had to call yesterday to get corrected. Got through on phone ok and sorted issues and my order was upgraded and came in less than...
original order was sent incorrectly but after a few emails this was quickly sorted (although it wasnt my original order which was slightly annoying Vapoholic sent me a few extras which i was grateful...
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Recensioni del prodotto
Data di acquisto: 27/01/2021
0
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RK
Russell King
5 years ago
Ciò che Russell King ha detto su Vapoholic:
Quick delivery. Excellent service and great product. Will be ordering from there again from future
Very poor service, told order had been cancelled and was still sent goods.
Dale
Vapoholic
5 years ago
Hi Hani,
Thank you for your review, I'm very sorry for the delay in getting back to you.
I'm also very sorry for the mixup, I can see you did indeed request to cancel the order. The issue being the order was already processed and packed before your message, so when the request to cancel was issued, it was too late.
Regardless this should have been communicated with you, and you shouldn't have been left waiting. I did try to call you but was unable to get through. I've sent you a direct email, if you could please send me a reply we'll get this resolved for you asap.
Again, I'm very sorry for the hassle caused.
Recensioni del prodotto
Dale
Vapoholic
5 years ago
Hi there,
Thank you for your review.
I'm sorry to hear your PockeX wasn't up to standards.
We purchase all hardware directly from the supplier so if you've received a faulty item, you can either return it directly to us and we'll issue the replacement or refund. If you'd prefer, you can always use the products warranty and request a replacement directly from the supplier (in this case, Aspire).
I have sent you an email regarding this, please reply and we'll get this sorted for you asap.
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