I’m still yet to receive my order ( with express delivery ) that I placed 11 days ago. Took two attempts to get a response through their email address. Will update on how the juices are if they ever...
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Dale
Vapoholic
5 years ago
Hi Scott,
Thanks for your review.
I'm afraid we're still experiencing some delays with deliveries due to the pandemic. While we have no control over the delivery after handing the package to the courier, we do guarantee to issue a replacement if your order does not arrive within 10 working days.
As the 10th working day for you is Monday 1st, please let us know if your order doesn't arrive by then and we'll issue your replacement immedietly.
We're very sorry for the inconvenience.
Dale
Vapoholic
5 years ago
Hi again Scott,
I can see your order was delivered on Saturday 27th. I'm very sorry about the delay but very happy your order finally got to you. Royal Mail seem to be catching up with their backlog so hopefully this won't happen in the future.
We hope you're enjoying your E Liquids!
SA
Scott Ashworth
5 years ago
Good morning Dale,
I am great full that my order has finally arrived and the liquids are indeed delicious.
I would like to point out though that the delivery I have received is a replacement item sent by yourselves on the 26th of feb. The original
Order was not delivered.
Although i am now happy that my order is with me, I am slightly disappointed with the customer service I received. It took 2 emails to your company to get a response and a review on here to have a replacement sent out.
Because the liquids are nice, I will order again but would encourage anyone reading this that it’s probably best to order well in advance, as for some reason, vapoholic seems to be greatly affected by the Royal Mail delays compared to others.
Regards
Scott
Dale
Vapoholic
5 years ago
We've only just recently caught up with the backlog from Christmas and Royal Mail losing a large portion of our packages in January. This lead to a lot more customer inquiries than we were used to. We've since hired new support staff to ensure customers aren't left waiting in the future, and it seems Royal Mail are catching up with their backlog also.
The service was absolutely fantastic and the flavours are so good. I found exactly what I needed and they turned up very quickly i am very impressed I shall be ordering from here again !
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