Case was delivered faulty and took numerous attempts to get resolved, plus had to pay extra for different case as they no longer stocked the model I had originally purchased. I also had to go into...
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Tripp
Tripp
13 years ago
Good Afternoon,
Thank you for taking the time to leave us feedback. Please be assured that we are dedicated to providing excellent customer service on every occasion and I'm sorry to hear that on this occasion we do not appear to have provided this.
Usually we would have to confirm the fault on the item first either from a photograph emailed to us or an inspection in store so that we can arrange for it to be swapped in the most timely manner possible. I understand that we were unable to swap the case via courier as we no longer stocked that particular model. We were under the impression that you were keeping the item and not going back to store so I do apologize for that.
It is of course unacceptable that you were sent a less than perfect item and I apologize sincerely for any inconvenience caused.
If there is anything further I can do to help please let me know.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Recensioni del prodotto
Data di acquisto: 15/04/2013
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Cliente fidato
Verificato da Feefo
13 years ago
A fast turnaround from order on line to delivery. Easy to use website
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.