Good Afternoon,
Thank you for your feedback.
I'm sorry to hear that you are not happy with the quality of the product, I have contacted you directly to discuss this further.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Recensioni del prodotto
Data di acquisto: 14/06/2013
0
Condividi
Cliente fidato
Verificato da Feefo
13 years ago
Acceptance of order and follow up for despatch and delivery Excellent
Recensioni del prodotto
Data di acquisto: 14/06/2013
0
Condividi
Cliente fidato
Verificato da Feefo
13 years ago
Very fast service,with excellent communication well done
Data di acquisto: 13/06/2013
0
Condividi
Cliente fidato
Verificato da Feefo
13 years ago
First class service. Items delivered inside three days. Can't ask for more than that!
Delivery came within 2 days, however, there is no indication when you are ordering when your items will be delivered so this needs to be included on the website.
Tripp
Tripp
13 years ago
Good Morning,
Thank you for your feedback.
Our delivery time of 3 working days is stated on our website on the delivery section and on each product page. We also send out an email when your product is dispatched with your Yodel tracking number on in order for you to track the parcel yourself.
I apologize if this was not made clear and if there is any part of our service that needs improving then we always appreciate feedback from our customers in order to do this.
If there's anything further that I can do to assist, please do not hesitate to contact me.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
Recensioni del prodotto
Data di acquisto: 12/06/2013
0
Condividi
Cliente fidato
Verificato da Feefo
13 years ago
Delivery was free and very quick. Very fast and efficient service
I have not yet received a refund for goods returned. I had to take day off from work to wait for a return collection between 9am and 6pm. I was advised that the collector could not advise me when he...
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Tripp
Tripp
13 years ago
Good Morning,
Thank you for taking the time to leave us feedback.
I have contacted you to discuss your refund which has already been processed.
We currently offer two return options, a courier collection and returning the product to store. We are currently looking into other return options to make the returns process more convenient.
We do try and cover all the important information relating to our products on the website. I have contacted you private to discuss any issues that you may have had.
We are committed to providing excellent products with excellent service to match and we appreciate all feedback which assists us with upkeeping our high standards.
Please let me know if there's anything further I can do to help.
Kind Regards
Charlotte Osborne
Customer Service & Website Manager
t: +44(0)207 014 5853 (d/l)
e: cosborne@tripp.co.uk
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
‘Tripp is the UK’s favourite luggage brand with over 20 years’ experience designing and selling luggage.
Our aim is to provide perfect travel solutions for customers, offering the best choice, quality and value on the high-street. Our suitcases are all designed in the UK, and include hard and soft options plus an extensive range of travel bags and cabin luggage.
We ensure all of our luggage is good looking, incredibly strong, ultra-lightweight, exceptional quality and great value for money.