Soil was supposed to be here on the Friday and it never turned up untill th following Wednesday very poor communication and a few lies. Mucked up my whole schedule and cost me money so won't be using...
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Sarah
Topsoil Direct Ltd
3 years ago
I am really sorry to hear that your delivery did not arrive as expected. I have looked into this for you and can see that the delivery vehicle broke down on the Friday and our delivery partners delivered to you on their earliest opportunity once it was back on the road. I can only apologise that this wasn’t communicated to you better. We do try and keep all customers up to date when we are aware of delays. We have taken onboard your feedback in order to improve our service.
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Data di acquisto: 26/05/2023
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RK
Rafiq Khan
Verificato da Feefo
3 years ago
Ciò che Rafiq Khan ha detto su Topsoil Direct Ltd:
Good product, very well price with prompt delivery
Good quality. Only downside was that a few rolls were completely squished and dry so just trying to save them as I go.
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback, I am sorry some of the rolls were not as expected. The key with new lawns is lots of water making sure it is getting through to the roots without it being waterlogged. If you would like to send us some photos we will try and advise further.
Data di acquisto: 16/06/2023
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ST
Stephen Trueman
Verificato da Feefo
3 years ago
Ciò che Stephen Trueman ha detto su Topsoil Direct Ltd:
Really good service delivery guys were grate but there was a few kfc bits in the turf couple of dead rolls of turf but had more to relay as I got 70m2
Would always use again as most of turf was...
Poor. Rude and a noxious staffs and delivery driver. He threw my products on the road for public to walk on. Very humiliated experience
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear that you experienced some issues with delivery on this occasion. Although we use a third party to make our deliveries, we do expect them to represent us with regards to our high standards. I can’t see a record of this being reported at the time of delivery so please contact us with more details to allow us to investigate for you.
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Data di acquisto: 09/06/2023
0
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GA
Giacomo D’Alberto
Verificato da Feefo
3 years ago
Ciò che Giacomo D’Alberto ha detto su Topsoil Direct Ltd:
Good service and good top soil at a reasonable price
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Data di acquisto: 16/06/2023
0
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Cliente fidato
Verificato da Feefo
3 years ago
Great soil and farmyard manure. Delivery was funny because after the driver had searched his van for the pallet another guy suddenly appeared with my pallet. They hadn't told the first guy that...
Got charged twice for one bag when phoned to request my refund got told 4 days in a row that someone would ring me back today and they gave me 4 different names of the staff that would be ringing me...
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Sarah
Topsoil Direct Ltd
3 years ago
I would like to apologise for the delay in responding to you. We do try and get back to customers as soon as possible however during busy times this can take longer. Payment was taken for the orders placed on the same day and have since been refunded as requested, and as discussed with my colleague.
Recensioni del prodotto
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. Reports like this are very unusual and as such we would like to investigate this. We will be in touch so that we can get more information.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.