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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

donna

Verificato da Feefo

GBR

10 months ago

Ciò che donna ha detto su The Works:

Great price awful delivery

The items were good and a great price but the delivery was shocking. It took over 2 weeks and I missed the birthday deadline that the presents were bought for !

Robyn

Verificato da Feefo

GBR

10 months ago

Ciò che Robyn ha detto su The Works:

Slow delivery

My delivery took a long time to be dispatched and when I received it I then found that half of the products were not in stock. I did receive a refund but communication was poor about which Items I...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are sorry to hear that we could not fulfill your order on this occasion. Unfortunately due to the popularity of our items they can sell out very quickly, the website is updated at regular intervals but as it is not a live inventory system this issue can arise on occasion. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

10 months ago

Poor service

Waited 4 weeks for my order with no contact only to ring up and be told it was damaged in transit and did I want a refund!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was damaged in transit. Our records show that our customer service team have issued a refund. We are working closely with the couriers, This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Vale

Verificato da Feefo

10 months ago

Ciò che Vale ha detto su The Works:

Great prices

Great service and excellent prices

Anita MacDonald

Verificato da Feefo

GBR

10 months ago

Ciò che Anita MacDonald ha detto su The Works:

Failed delivery

Did not receive my order and felt customer services were not listening. I needed an order of toys for a party for children which were not received. I wrote to customers services. I also rang 3...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that the incorrect items were delivered to you. Our records show that our customer service team have been in touch, unfortunately we were unable to resend your items on this occasion. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards , The Works.

Peter Bradford

Verificato da Feefo

10 months ago

Claire Holt

Verificato da Feefo

10 months ago

Laura Kyle

Verificato da Feefo

10 months ago

Cliente fidato

Verificato da Feefo

10 months ago

Don't order online!

Awful! Made an online order and was informed shortly after that it had been delivered - it had not. Called and emailed - wrong tracking number provided. Waited longer, still nothing. Called again,...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you have not received your order. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered on the 26th of September by Evri. If you have not received this order please call customer service on 1021 313 6050. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Eleanor Cole

Verificato da Feefo

10 months ago

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