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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

10 months ago

Useless service

I didn’t the whole of my order was cancelled as they said they had problems in the warehouse,absolutely useless Didn’t even offer to redo my order,instead cancelled it

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Michele Noach

Verificato da Feefo

GBR

10 months ago

Ciò che Michele Noach ha detto su The Works:

Fab books

Efficient, good value, fast delivery, lovely product.

Cliente fidato

Verificato da Feefo

10 months ago

good service

very good

Dawn59

Verificato da Feefo

GBR

10 months ago

Ciò che Dawn59 ha detto su The Works:

Unbelievable Disappointed

I ordered alot of items on The Works on line and after waiting 3 weeks for them they decided that they were moving and there for i won't be getting my order yet!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Kim Anderson

Verificato da Feefo

10 months ago

Cliente fidato

Verificato da Feefo

10 months ago

Purchase made for grandchildren

Nice selection of items, quick delivery.

Sadia Hussain

Verificato da Feefo

GBR

10 months ago

Ciò che Sadia Hussain ha detto su The Works:

Good selection of books veey reasonably priced

Good selection of books and very reasonably priced

Cliente fidato

Verificato da Feefo

10 months ago

Lost parcel

I never received my parcel, it got lost in transit. Had to call up and find out what was happening.

Donna Smith

The Works

10 months ago

Good morning, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

10 months ago

Disappointing

Not good. It took 17 working days to receive the goods. Their promise to deliver within 10 working days (and even that is too long) was obviously not met. Not only that three of the six items...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed with items missing. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

10 months ago

Very efficient service. Speedy delivery and reasonable prices.

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