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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Tracey Yates

Verificato da Feefo

GBR

9 months ago

Ciò che Tracey Yates ha detto su The Works:

Not as good as expected.

The order was straight forward enough, but the time it took me to receive the items was not very good compared to other retail shops I have purchased from and then because it took that long 3 items...

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Linda Foran

Verificato da Feefo

9 months ago

Cliente fidato

Verificato da Feefo

9 months ago

Was a bit disappointed this time with the service , i havè orderd items before and been no problem , this time though a lot of things i orderd were out of stock and was only informed last minute and...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that we could not fulfill your order on this occasion. Unfortunately as our system is not a live inventory system this issue can arise on occasion. Our records show a customer service adviser has issued a refund for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Adriana Robb

Verificato da Feefo

9 months ago

Ciò che Adriana Robb ha detto su The Works:

Poor customer service

I had a poor experience and therefore I wouldn't use the online service again

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

LINDA

Verificato da Feefo

GBR

9 months ago

Ciò che LINDA ha detto su The Works:

Until HAPPY CUSTOMER

If l could give them O stars ⭐ why say you keep me waiting more than 10 weeks than send me email to cancel my order NOT just one thing all off my ORDER I'VE GOT TO CHECK WITH MY BANK TO SEE IF I GOT...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is H3NB-FGNP-V4WG-33XZ. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

9 months ago

THE GO-TO STORE!

The go-to store for inspiration! Great choice, excellent prices and very good service.

Joannah Dalton

Verificato da Feefo

GBR

9 months ago

Ciò che Joannah Dalton ha detto su The Works:

Good service

The items took a long time to be delivered to store. I rang the store and the team were really helpful. Collecting from the store was quick and easy and every one was so helpful. I will use this...

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Cliente fidato

Verificato da Feefo

9 months ago

Book order

Was kept up to date on my purchase. It was delivered in the right time frame. The website was easy to use.

Cliente fidato

Verificato da Feefo

9 months ago

Cliente fidato

Verificato da Feefo

9 months ago

Easy to use website

Ordering was easy. I chose the click and collect service and it took a couple of days for my Oder to get to my selected store. Collection was easy and prompt.

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