Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

9 months ago

Unhappy

Didnt recieve my parcel and had to cancel. I emailed tl ask when it would be despatched and apparently they couldn't give me a date

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Unfortunately with the warehouse relocating this caused delays with the orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

9 months ago

Service

Very good, when making enquiries about my order very helpful thank you

Marion Ryall

Verificato da Feefo

9 months ago

Ciò che Marion Ryall ha detto su The Works:

100% as always

Cliente fidato

Verificato da Feefo

9 months ago

Patsy Harris

Verificato da Feefo

9 months ago

Cliente fidato

Verificato da Feefo

9 months ago

Very poor service

Items missing from the delivery. No contact or reason why , basically a faceless customer service. The worst experience I have had with any service/ supplier. I will not be shopping here again....

Leggi altre

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

9 months ago

Bad service

Bad service, my order hadn't arrived after 2 weeks, I didn't receive any communication from them as to why, so I emailed them, and i was told they were moving into a new warehouse so orders were...

Leggi altre

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse, We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Amalia Telbis

Verificato da Feefo

9 months ago

Ciò che Amalia Telbis ha detto su The Works:

Nothing in the cardboard box had extra packing. Currier left the box outside in the rain, everything was damaged by the rain by the time I got home. I had books and lot of presents that were all...

Leggi altre

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Please send any images of the damaged items to our customer service team to enquiries@theworks.co.uk. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

mark wells

Verificato da Feefo

GBR

9 months ago

Ciò che mark wells ha detto su The Works:

Failed to deliver, twice.

Twice have taken my order for a puzzle board and twice failed to deliver it. Waste of time with a company not set up to work as an internet shop.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. Unfortunately due to the warehouse relocating there were some issues with the deliveries. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

LINDA WHELTON

Verificato da Feefo

GBR

9 months ago

Ciò che LINDA WHELTON ha detto su The Works:

Don’t waste your time

Waste of time ordering never receive anything except refund. Two years running ordered for Christmas presents for family and EVERYTHING out of stock !!!! Ordered early as well so now unsubscribed not...

Leggi altre

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. This will be passed to the relevant department. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Non hai ricevuto un invito a scrivere una recensione?

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo