Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Cliente fidato

Verificato da Feefo

8 months ago

Everything all the headbands came with the balls all off and one was broken

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Please contact our customer service team on 0121 313 6050 or email customer service on enquiries@theworks.co.uk. Alternatively any damaged items can be returned to any one of our stores. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cliente fidato

Verificato da Feefo

8 months ago

Terrible

Still waiting for my order over a month later , contact customer service and still no update

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

MA

Mark

Verificato da Feefo

8 months ago

Ciò che Mark ha detto su The Works:

Terrible

Failed to deliver package after over a month. 35 mins on phone to cancel the order.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

GG

Glenda Gibson

Verificato da Feefo

8 months ago

0

KE

Kelly

Verificato da Feefo

8 months ago

Ciò che Kelly ha detto su The Works:

Long delivery time

My order took a long time to be dispatched, I repeatedly had to chase it up just to be told to be patient that there are delays. Took 3 weeks to receive it. After my last time of chasing it, it was...

Leggi altre

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

Cliente fidato

Verificato da Feefo

8 months ago

Good quick service at good prices.

0

Cliente fidato

Verificato da Feefo

8 months ago

10/10 service from the works

Love the stock, love the vibes, keep it going the works, your staff in Nottingham are always knowledgeable and friendly

0

SC

Sarah C

Verificato da Feefo

GBR

8 months ago

Ciò che Sarah C ha detto su The Works:

Poor service

Parcel took so long to arrive & then was very damaged by the courier service used & thrown over the gate in the rain, resulting in extremely ripped & wet box & damaged goods

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Please email any images of the damaged items to enquiries@theworks.co.uk, alternatively please return any damaged items to any one of our stores. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cliente fidato

Verificato da Feefo

8 months ago

Excellent service thankyou. Good products will be buying again.

0

Cliente fidato

Verificato da Feefo

8 months ago

Think twice

I paid for 2 and only received one very disappointing 😞 the one I received is lovely but costly

0