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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

James Irwin

Verificato da Feefo

GBR

8 months ago

Ciò che James Irwin ha detto su The Works:

Bad

Terrible, ordered on the 17th November still not yet arrived one month later,

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Geetanjali Mirpuri

Verificato da Feefo

8 months ago

Cliente fidato

Verificato da Feefo

8 months ago

Good choice, good service

Lots of great ideas and a wide range of items to choose from. Once ordered the goods were delivered in the time quoted, in a strong box that was well packed.

Lisa Mooney

Verificato da Feefo

8 months ago

Ciò che Lisa Mooney ha detto su The Works:

Items arrived on time. Lovely books

Lesley Deegan

Verificato da Feefo

IRL

8 months ago

Ciò che Lesley Deegan ha detto su The Works:

Not happy

Ordered goods on 17th November and still waiting on delivery!

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order has not been delivered. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

Poor communication

Order didn’t arrive - there was no communication. The order was for Christmas craft items for a nursery. I saw the same items in The Works shop so decided to buy them so I had them for my craft. ...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

Unfortunately none of the 180 books I ordered arrived

I placed 3 orders each containing 60 books and 'none' of the orders arrived. It took me 2 days to get through to customer service and when I did I was told one delivery was damaged and sent back and...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your orders were not delivered to you. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

DIY Christmas Crackers

Bought DIY Christmas Crackers to make with my granddaughter. Great activity, all the parts were provided, just had to supply the small gift. Delivered in a timely manner. All good, can recommend.

Cliente fidato

Verificato da Feefo

8 months ago

Terrible service, never received parcel.

Ordered Christmas presents over 4 weeks ago, still haven’t received them. Emailed to ask if they could look into it for me, didn’t reply. Really terrible service.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order has been delivered. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Deirdre Mcgonigle

Verificato da Feefo

8 months ago

Ciò che Deirdre Mcgonigle ha detto su The Works:

I didn’t get my package which was a Christmas present for my daughter. Very disappointing service by the deliver company EVRI. Won’t be ordering from the works again until the issues with delivery...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was damaged at the couriers Evri We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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