Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Susan Horne

Verificato da Feefo

8 months ago

Ciò che Susan Horne ha detto su The Works:

Too long for delivery and too long in advising that item was out of stock!

Cliente fidato

Verificato da Feefo

8 months ago

Cliente fidato

Verificato da Feefo

8 months ago

Ridiculous delays and terrible customer service

My order was delayed by almost a month. No warning that would be the case or apology for the delay. I asked them to cancel my order as I had no use for it after such a long delay but they completely...

Leggi altre

Cliente fidato

Verificato da Feefo

8 months ago

Very Poor Service

I placed an order mid-November for some advent calendars for my young children. The order was confirmed and the items were showing as in stock. After 12 days, I received an email to say that the...

Leggi altre

Cliente fidato

Verificato da Feefo

8 months ago

Item didnt turn up then got told the didnt do it

Cliente fidato

Verificato da Feefo

8 months ago

Tou couldent make this up

We order books and pencils every year for gifts. This year however the delivery went haywire. We received an email saying that the order had been split in 2. The split orders did not add up to the...

Leggi altre

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that items were missing from your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

Great range of books..stationery and crafting things

I love this shop great range of books at a great price....also lots of great stationery and crafting items and very friendly helpful staff

Cliente fidato

Verificato da Feefo

8 months ago

ORDER A NO SHOW

Did not receive my order, but have been refunded my order money. I know it is a manic time of year but i had no feedback on this order, I received an email to say my order was out for delivery, then...

Leggi altre

Cliente fidato

Verificato da Feefo

8 months ago

I ordered my books for Christmas in mid November. They still haven't arrived. I have sent emails, with no response and contacted the shipping company who are no help. I was on the phone for 1 hour,...

Leggi altre

Donna Smith

The Works

8 months ago

Good afternoon Thank you for your feedback. I'm very sorry to hear that your order was damaged at the couriers. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

No point ordering online- more hassle

Some of my order was missing. It took a very long time to be delivered anyway. When I contacted customer services to find out why I had an item missing, they took over 10 working days to reply and...

Leggi altre

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Our records show a customer service adviser has issued a refund As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Non hai ricevuto un invito a scrivere una recensione?

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo