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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

8 months ago

Service definitely not up to the usual standard.

The Works is usually brilliant but on this occasion the service was awful. I placed an order on 19th November and expected it in 3-5 working days which was the stated time when I placed the order....

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

Didn’t arrive.

Goods didn’t arrive. Chased for 5 weeks. Still no refund. £140 out.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you did not receive your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

8 months ago

Poorly presented

Book was bought as a gift but arrived with a sticker on the front that was almost impossible to remove and left a sticky residue on cover

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Our records show that our customer service team contacted you asking for images of the damaged product and to confirm that any damaged items can be returned to any one of our stores. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Katarzyna Dombrowska

Verificato da Feefo

8 months ago

Cliente fidato

Verificato da Feefo

8 months ago

Poor

My parcel never arrived they need tochange their delivery people i believe they used evri and have heard about lots of evri deliverys going missing so no stars from me

Cliente fidato

Verificato da Feefo

8 months ago

Poor service

Long time for parcel to arrive when it did it was so poorly sealed it had split open at the top seal luckily everything still inside also one item not available and took four more days to inform me...

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Cliente fidato

Verificato da Feefo

8 months ago

Terrible

Online delivery order was extremely poor. No clear lines of communication to seek help. My order was later than the longest delivery advertised. I waited on hold for hours trying to find out if it...

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Barbara Brannan

Verificato da Feefo

GBR

8 months ago

Ciò che Barbara Brannan ha detto su The Works:

Long wait for my order but usually it’s quicker hence my feedback I definitely will use them again great products and good prices thank you

Cliente fidato

Verificato da Feefo

8 months ago

Rubbish service

Never received books and no feedback when raised this issue.

Ann Cowling

Verificato da Feefo

GBR

8 months ago

Ciò che Ann Cowling ha detto su The Works:

Rubbish service

Rubbish long wait and then couldn't complete order still waiting for a refund packaged badly is that enough shall not be repeating this again

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