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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

11 months ago

Parcel not received

I haven’t received my order - it’s now iver a month since making my order. It has not been delivered, nor The Works or Evri are helping me in finding my parcel of books (£30). Really disappointing-...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you have not received your order. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered in two packages one on the 17th and one on the 18th of September. If you have not received your order please contact customer service on 0121 313 6050. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Will be back!

First class service. Notified when in store for collection and earlier than expected, pleasant helpful instore staff. Great price.

Cliente fidato

Verificato da Feefo

11 months ago

Do not order

It was bad I ordered something on 02/09 and it never came

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and have issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Karen Saunders

Verificato da Feefo

GBR

11 months ago

Ciò che Karen Saunders ha detto su The Works:

Disappointed

Placed order, took ages to receive a few items from order, random items refunded and then had to chase the majority of order after 3/4 weeks had passed. Asked if order had been dispatched/estimated...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you did not receive all of your order. Our records show a customer service adviser has issued a refund, unfortunately due to the warehouse relocation the customer service team were not allowed to offer any resends. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Poor service

I ordered a set of books which didn’t arrive as expected. I was then told there was a delay and finally that the order was cancelled. It’s a good job I had ordered them well in advance for a birthday...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered. Unfortunately due the warehouse relocating this has caused unforeseen issues. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Brilliant

Excellent service and very fast delivery 🚚 would definitely recommend Thank you

Sally-Ann beedall

Verificato da Feefo

GBR

11 months ago

Ciò che Sally-Ann beedall ha detto su The Works:

Not satisfied

I didn’t get my order, it took 4 weeks, me constantly going in and ringing up, I ended up calling customer services and they told me half my order was lost so I had to get a refund. I would now not...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Amanda

Verificato da Feefo

GBR

11 months ago

Ciò che Amanda ha detto su The Works:

Products great! On-line ordering hopeless

Waited more than 3 weeks to then receive an e mail saying they can’t fulfill my order Products are great value but order/delivery so poor!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Unfortunately due to the warehouse relocating this created unforeseen circumstances regarding despatch issues. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cliente fidato

Verificato da Feefo

11 months ago

poor service

ordered books for party presents and they never arrived

Caroline Ramirez

Verificato da Feefo

11 months ago

Ciò che Caroline Ramirez ha detto su The Works:

excellent company

excellent website always selling things at very good prices and fast delivery highly recommended company

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