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The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Cliente fidato

Verificato da Feefo

11 months ago

Disappointing experience

I ordered books a few days into September for a trip I was taking. By October 3rd they still hadn't arrived. It took me emailing The Works to see what had happened, only for them to realise my order...

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Donna Smith

The Works

11 months ago

Good afternoon. Thank you for your feedback. I am sorry to hear that you have not received your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Clair Powell

Verificato da Feefo

11 months ago

Ciò che Clair Powell ha detto su The Works:

Rubbish

Waited ages for a delivery that didn’t turn up. No one responded until days later, to then be told the items I ordered was out of stock. Only got a partial refund. Hopeless

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I am sorry to hear that your order took longer to arrive than expected. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show a customer service adviser has issued a refund for the missing items from your order. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Would have been better but for the last order

It's been OK but I'm still waiting for a parcel that should have been here at least a week ago.

Verificato da Feefo

GBR

11 months ago

Ciò che K ha detto su The Works:

Never use

Waited 19 days for delivery chased via email 3 times was ignored - called and said just have to wait so I cancelled order 3-5 working days for. A refund on day 7 now and still no refund

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. I am sorry to hear that you have not received your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show a customer service adviser has issued a refund, the refund was processed, going back to the Visa that was used when the order was placed. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Kirsty

Verificato da Feefo

GBR

11 months ago

Ciò che Kirsty ha detto su The Works:

Poor company

Very poor call for an update on an order to be told they don’t know what’s happening with it after waiting 8 days outside of extended delivery can’t track online and then get the wrong items sent

Donna Smith

The Works

11 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order arrived late with an incorrect item. Please contact customer service on 0121 313 6050 who will try to resolve your issues. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards , The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Order massive issues

The works have been one of our family favourites for children’s toys games and books for years, however the order didn’t come. I spoke to the works who did reimburse the money spent but I am sad that...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that there was issue with the order that you had placed. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Took weeks to even get sent out

Extremely long wait time to get items.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

11 months ago

Exceptionally poor service.

I ordered a lot of Christmas gifts from the 3 for £15 deal on 8th September. The website stated that delivery would be delayed as they were moving warehouse and I could expect delivery in 10 working...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Leticia Debola

Verificato da Feefo

11 months ago

Cliente fidato

Verificato da Feefo

11 months ago

Poor Customer Services due to delivery issues

Awful. I put a delivery order in, only half turned up. I had to chase, multiple times, to get a response Finally rang up and was told the delivery couldn't be rearranged. I was told i had to go...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. We can confirm that due to our warehouse move, this has caused some unexpected issues. A refund has been issued for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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