Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

JH

Joanne Higgs

Verificato da Feefo

GBR

10 months ago

Ciò che Joanne Higgs ha detto su The Works:

SHOCKING!

No service received. Order paid for but never received it!!!!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Cliente fidato

Verificato da Feefo

10 months ago

Total waste of time

Waited 3 weeks for delivery!!! No communication from the Works. Two telephone calls later( in a Queue for 30 minutes each time ) I got a refund. Would not recommend there online service or customer...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Cliente fidato

Verificato da Feefo

10 months ago

So so

The works store is fab. The works online is not so great, it took a week and a half for anything to happen with my order. Then it went missing and never showed up? The good is that the works sorted...

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AS

Amanda Smith

Verificato da Feefo

10 months ago

Ciò che Amanda Smith ha detto su The Works:

Avoid using

Ordered on 17/09. Waited 10 days and when I chased the order I was told it has been returned. I didn’t get told. Had to get a refund and reorder only to wait another 10 days and receive an email to...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch: Sent on the 30th of September DearAmanda, Thank you for your email We have investigated this with the courier and they have confirmed that your order has been lost in transit. We sincerely apologisefor this and will refund you immediately. Please allow up to 5-working days for the funds to show in your account. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

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AB

Amanda Bride

Verificato da Feefo

10 months ago

0

JR

Julie Rider

Verificato da Feefo

10 months ago

Ciò che Julie Rider ha detto su The Works:

Good service

Easy to order arrived on time. Quality books at a price that i can afford

0

Cliente fidato

Verificato da Feefo

10 months ago

Great service, excellent value

The Works offers such a wide variety of stationery, crafts, books etc. at great prices. I ordered everything online and collected from my local store. Great service.

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Cliente fidato

Verificato da Feefo

10 months ago

Thank you!

There are a lot of options and stuff to be creative. I had a problem with my package that didn’t arrive but it was reimbursed immediately after I asked if it was possible to. I didn’t get my stuff...

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Cliente fidato

Verificato da Feefo

10 months ago

Order never dispatched

Waited 20 days, and the order was still not dispatched, just placed. Luckily, paid via PayPal and requested a return.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was not delivered to you. Due to our warehouse relocating despatch issues arose. Our records show that our customer service team have issued a refund . This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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WL

wendy lout

Verificato da Feefo

GBR

10 months ago

Ciò che wendy lout ha detto su The Works:

Great service ,

I have been a customer for a few years and have always been pleased with the service. I mainly buy books and they are great value for money , I placed an order at the end of August when there were...

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