Come vengono raccolte le recensioni di Feefo?

Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.

Chi può lasciare una recensione su Feefo?

Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.

Come verifichiamo le recensioni?

Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.

Come trattiamo le recensioni false?

Feefo impedisce alle persone di lasciare recensioni false perché invitiamo solo gli acquirenti verificati a rilasciare un feedback.

The Works Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 269,282 recensioni

Sheree Huckin

Verificato da Feefo

10 months ago

Ciò che Sheree Huckin ha detto su The Works:

Great products

It's very straightforward n easy to use

Cliente fidato

Verificato da Feefo

10 months ago

Useless, unresponsive and unreliable order system

My order never arrived for collection, I've emailed three times and still no actual helpful reply. It's now too late and they still have my money. The one other time I ordered, they couldn't honour...

Leggi altre

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

10 months ago

Website easy to navigate with a good selection of books to choose from. Delivery was a little slow on this occasion but usually quite good. Overall I’ve always had a good experience when shopping...

Leggi altre

Cliente fidato

Verificato da Feefo

10 months ago

EXCELLENT

It was easy to pick what I required out of a good selection. Prices are very reasonable. If there were any problems I was notified or if an item was missing from my order it was dealt with...

Leggi altre

Angela Jones

Verificato da Feefo

GBR

10 months ago

Ciò che Angela Jones ha detto su The Works:

Good service

I have only bought books, but the products are good and reasonably priced. The waiting period has increased since my first delivery.

Gillian Jones

Verificato da Feefo

10 months ago

J.S

Verificato da Feefo

GBR

10 months ago

Ciò che J.S ha detto su The Works:

Awful service

Ordered some items online, was told 10 days delivery, there was no updates, no tracking number. A month later they basically said they had lost the items before they got sent out. Baring in mind I...

Leggi altre

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is B57M-DWL2-QGPS-69XS. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

10 months ago

Won't be buying again

Ordered back in September still waiting for books that have supposed to be dispatched . Evri say they are still waiting for them. I am housebound and so bought the books online for the winter months....

Leggi altre

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fidato

Verificato da Feefo

10 months ago

Lovely things, and lovely people.

Great products, lovely people to talk to, and good service - though at the moment rather slower than I've been used to. I am hoping this is just temporary, and things improve soon, as it does make it...

Leggi altre

Tammy Luck

Verificato da Feefo

GBR

10 months ago

Non hai ricevuto un invito a scrivere una recensione?

Perché fidarsi delle recensioni di Feefo?

Scopri di più su Feefo