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Suttons Recensioni

Valutato
Eccellente
Servizio
4.2
/5
Prodotto
3.9
/5

5

4

3

2

1

3,112

823

431

201

385

4,952

valutazioni nell'ultimo anno

Visualizzazione di tutte le 19,973 recensioni
Cliente fidato
3 years ago
Data di acquisto: 14/09/2021
Good quality bulbs and plants that arrived in good condition.
Good quality bulbs that arrived in good conditir6
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Naomi
Suttons
3 years ago
Many thanks for taking the time to leave your review. Your comments are appreciated.
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KH
Keith Hearn
3 years ago
Data di acquisto: 14/09/2021
Ciò che Keith Hearn ha detto su Suttons:
Great cost
Great product at a great price. Should see the results in the spring when the dads have pushed through the soil.
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Naomi
Suttons
3 years ago
Thank you for your 5 star review and for taking the time to leave your comment. It is appreciated.
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Cliente fidato
3 years ago
Data di acquisto: 05/09/2021
Excellent service. Great communication.
Suttons provided an excellent service. They kept us advised as to progress on delivering order. When raising a query with them on the telephone, they were very helpful and resolved our query in a...

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Naomi
Suttons
3 years ago
Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments.
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Wendy Perfect
Doncaster
3 years ago
Data di acquisto: 05/09/2021
Ciò che Wendy Perfect ha detto su Suttons:
Poor customer service
Very poor customer service. No communication about delays. I had to ask for updates before suddenly the bulbs arrived the next day. Would have been quicker to go to a nursery. Very disappointed
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Naomi
Suttons
3 years ago
I am sorry if your order was despatched later than expected. It does appear there was an error with the despatch date on your emailed confirmation. I do apologise for any disappointment.
WP
Wendy Perfect
3 years ago
Customer service isn’t very difficult communication would have been nice to keep me informed It’s a shame that you only get a response after complaining Still not impressed
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Naomi
Suttons
3 years ago
I am sorry if you were not informed about the correct delivery status of your order. Your comments are noted and will be passed on.
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Cliente fidato
3 years ago
Data di acquisto: 09/09/2021
Poor service. Bad experience.
Very poor customer service. Very poor company to do business with. They said items were in stock when they were not and deliveries were several weeks instead of several days. Customer service...

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Naomi
Suttons
3 years ago
I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.
Cliente fidato
3 years ago
I do not want more bulbs thank you. Please give them to a gardening charity for some other people to enjoy.
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Naomi
Suttons
3 years ago
As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.
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Cliente fidato
3 years ago
Data di acquisto: 09/09/2021
Quantity over quality.
Wildly inaccurate information on stock levels and shipping times. Zero communication, even in response to a complaint and request to cancel an order.
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Naomi
Suttons
3 years ago
Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.
Cliente fidato
3 years ago
I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.
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Naomi
Suttons
3 years ago
Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.
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Cliente fidato
3 years ago
Data di acquisto: 17/09/2021
Hyacinth happiness
Items as advertised ,well packaged ,prompt service and a good offer on the normal RRP of the bulbs.
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Naomi
Suttons
3 years ago
Thank you for taking the time to leave your review. Your feedback is appreciated.
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peter
Bognor Regis
3 years ago
Data di acquisto: 05/09/2021
Ciò che peter ha detto su Suttons:
Slow service
Order arrived in two halves. First half the delivery was slow and the plants were very sad when they arrived. They have picked up but three died. Tracking this order worked but was slow. The second...

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Keith
Suttons
3 years ago
Thank you for your review. I was sorry to read that you had a problem with your order. The vast majority of the thousands of orders we send out every week arrive in good time and in perfect condition, apologies that wasn't the case with your order. Our helpful Customer Care Team, I'm certain would have been able to resolve this to your satisfaction. They can be contacted either via our website or by telephone on 0333 043 0700.
PE
peter
3 years ago
I was OK with the situation not complaining. This was for your information to help you. The mail service here is pretty bad which I think was the main problem ie the time you notified me of dispatch till the time of arrival
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Naomi
Suttons
3 years ago
Many thanks for your feedback which is appreciated.
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Emma
Swansea
3 years ago
Data di acquisto: 19/09/2021
Ciò che Emma ha detto su Suttons:
Would not order again with Suttons
Problems with delivery and customer service unable to help. I would not order again at this time in view of the problems experienced and the delays in receiving the order.
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Naomi
Suttons
3 years ago
Thank you for taking the time to review your order and I am sorry if it was received later than expected. I believe there may have been a error with the despatch status on your emailed confirmation. Our customer service team should have been able to explain this to you so I do apologise if this was not the case.
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Ryan Mitchell
3 years ago
Data di acquisto: 22/09/2021
Ciò che Ryan Mitchell ha detto su Suttons:
Winter plugs arrived late. My last of 7 trays arrived 11th october. Ridiculously late. Will never use suttons again. Didn't seem bothered when I emailed them to say how disappointed they are.
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Naomi
Suttons
3 years ago
I do apologise for the late arrival of your plants. According to our tracking information they were all despatched on the 22nd September so may have been held up in the postal system. I will email you directly to respond fully.
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Informazioni su Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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Suttons,, Woodview Road, Paington, Devon, TQ4 7NG, United Kingdom
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Informazioni su Suttons
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!