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Sunsail Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/sunsail-us | Feefo

Visualizzazione di tutte le 436 recensioni

Cliente fidato

6 years ago

Data di acquisto: 27/01/2019

Efficient and pleasant staff. The boat met expectations

Jody

Sunsail

6 years ago

Thank you for sharing your 5 star review about your Sunsail charter experience. We appreciate your compliments about our base team and charter boat.

We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Kind regards,

Sunsail USA

Recensioni del prodotto

Jody

Sunsail

6 years ago

Thank you for your details about the maintenance opportunities on your Sunsail 41. Were you able to communicate these issues with our team when you returned to base on your debrief?

We appreciate all of your feedback and for choosing Sunsail for you sailing adventure. We hope to welcome you back to the islands again for another opportunity to serve you and your guests.

Kind regards,

Sunsail USA

Joe Weber

Lakewood Ranch, FL

6 years ago

Data di acquisto: 21/05/2018

Ciò che Joe Weber ha detto su Sunsail:

Enjoyed the trip; considering charter with Sunsail again; lokng at 44PC

Head in port forward cabin leaked sewage onto the floor. Staff caulked it before departure but it continued to leak all week.......disgusting !! Port engine failed to start enroute to Man-O-War Cay....

Jody

Sunsail

6 years ago

Hello,

Thank you for sharing your candid review with us. Please accept our apologies that your level of service fell short not only of our goals, but more importantly, your expectations. You are right, this level of service and response is not first class service.

if you have not already done so and feel so inclined, we invite you share your concerns with our Customer Care team at Customer.care@thlmarine.com. We would like to make this right for you.

Kind regards,

Sunsail USA

Recensioni del prodotto

Robert Wright

6 years ago

Data di acquisto: 10/01/2018

Ciò che Robert Wright ha detto su Sunsail:

The boat was wonderful and the staff and service in port was superb

Jody

Sunsail

6 years ago

Thank you for sharing this 5 star review about your Sunsail BVI charter experience.

We appreciate your compliments about our base team and their service to your needs, lending to your great charter experience all around.

We hope to welcome you back as our guest for another Sunsail charter vacation in the British Virgin Islands soon!

Kind regards,

Sunsail USA

Recensioni del prodotto

Jody

Sunsail

6 years ago

The BVI Is certainly one of the world's best sailing destinations and we are very happy you chose to enjoy sailing the Caribbean here with us.

The recovery the islands have made since Irma has been incredible. We are not only very proud of our entire base team and staff for their endurance and dedication to the rebuild of our industry, but also for their own livelihoods, families and friends.

And we sincerely thank you for your support of the islands and contributing to the recover simply by sailing with us and your patronage of each unique island destination.

Kind regards,

Sunsail USA

Cliente fidato

6 years ago

Data di acquisto: 12/06/2018

Staff was friendly and eager to help.

Jody

Sunsail

6 years ago

Hello,

Thank you for sharing your 5 star review of Sunsail with us. We appreciate your comments regarding our base staff and service to you and your guests.

We hope to welcome you back to the islands again for your next sailing adventure!

Kind regards,

Sunsail USA

Recensioni del prodotto

Philip Vitale

Birch Lake, Michigan

6 years ago

Data di acquisto: 13/12/2018

Ciò che Philip Vitale ha detto su Sunsail:

Great sailing trip!

Pretty good ... great staff; boat had a couple minor issues but nothing that caused any serious problems.

Jody

Sunsail

6 years ago

Mr. Vitale,

Thank you for taking time to share your feedback on your Sunsail charter vacation. We are very happy to hear you had a great sailing trip!

Thank you for your feedback on our staff and your charter boat. We apologize that you had any issues at all yet are thankful they weren't of a serious nature for you and your guests. Were you able to share these issues with our base staff?

Many thanks for your review and for selecting Sunsail for your experience. We would love to welcome you back to the islands again for your next adventure.

Kind regards,

Sunsail USA

Recensioni del prodotto

Alan Newell

6 years ago

Data di acquisto: 13/11/2018

Ciò che Alan Newell ha detto su Sunsail:

Our boat lovely and in excellent condition.

Jody

Sunsail

6 years ago

Thank you for sharing your review with us, Alan and thank you for choosing Sunsail for your charter vacation.

We appreciate your feedback and hope to welcome you on your next sailing adventure!

Kind regards,

Sunsail USA

Recensioni del prodotto

Cliente fidato

6 years ago

Data di acquisto: 04/02/2018

Excellent experience with Sunsail!

Excellent and very friendly front desk service. Boat briefing was easily scheduled and the briefer was prompt and thorough. It did take a while for some last minute issues with the boat to get...

Jody

Sunsail

6 years ago

Hello and thank you for taking time to share your Sunsail charter vacation experience with us. It's great to hear you had an excellent experience.

We appreciate you choosing Sunsail for your sailing adventure and on behalf of the entire team - thank you!

Kind regards,

Sunsail USA

Recensioni del prodotto

Rob Miles

6 years ago

Data di acquisto: 19/12/2018

Ciò che Rob Miles ha detto su Sunsail:

Great holiday with wonderful support from our flotilla captain and hostess

We will look for another Sunsail holiday in either BVI’s or Mexico. Great experience, and well looked after by our flotilla captain (Don) and flotilla hostess (Shaun)

Jody

Sunsail

6 years ago

Hello! Thank you for sharing your 5 star rating on your Sunsail charter experience! We are very happy to hear you had a great experience and support with your flotilla captain and hostess.

We look forward to the opportunity to welcome you back for your next flotilla experience!

Kind regards,

Sunsail USA

Recensioni del prodotto

Cliente fidato

6 years ago

Data di acquisto: 23/11/2018

Mostly very good experience

Checkin and checkout generally efficient and good. The provisioner really dropped the ball, neglecting to deliver our meat and bread and delaying our departure until the situation was corrected. ...

Jody

Sunsail

6 years ago

Hello,

Thank you for sharing your candid comments about your charter vacation experience. We appreciate your positive comments as well as areas of service where we fell short of delivering an expectational charter experience for your and your guests.

Your feedback regarding our provisioning services will be shared with the appropriate team members in an effort to resolve delivery issues and meet guests expectations in a timely manner.

Thank you for choosing Sunsail, we hope to have another opportunity to welcome you back for your next sailing adventure.

Kind regards,

Sunsail USA

Recensioni del prodotto

Louis Griffith Iii

6 years ago

Data di acquisto: 06/05/2018

Ciò che Louis Griffith Iii ha detto su Sunsail:

Reply to my emails with specific answers to my complaints, Safety issues, like leaky propane, poor repair of compasses, sails, other things. We could help you improve if you would accept constructive...

Jody

Sunsail

6 years ago

Hello and thank you for your candid review. We appreciate your comments.

After investigating further in order to respond to your feedback, I understand you have already been in contact with our Customer Care Department and that your situation has been resolved to your satisfaction.

Thank you for bringing these comments to us so we may use the opportunity to improve our base services.

Kind regards,

Sunsail USA

Recensioni del prodotto

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Informazioni su Sunsail

We offer 25 sensational sailing destinations around the world. Whether you’re interested in a chartered yacht, a social flotilla or just relaxing while a skipper takes the helm, we have the perfect sailing escape for you. From the Caribbean to Southeast Asia, the Mediterranean to the Seychelles, get inspired with our worldwide sailing destinations.

+1 800-230-7401

93 N Park Pl Blvd,, Clearwater, Florida, FL 33759, United States

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Sunsail Recensioni

TortolaAltre recensioni di questo prodotto (171)Visualizza il sito web del prodotto

BahamasAltre recensioni di questo prodotto (15)Visualizza il sito web del prodottoSaw new areas; relaxed; shallow water sailing a bit "edgy" Great beaches; Nippers on spring break was an experience that brought back memories!

Sunsail 444 - 4 cabinAltre recensioni di questo prodotto (49)Visualizza il sito web del prodottoGreat layout overall; liked the fwd cockpit; helm station excellent You MUST get decent cushions for the cockpit; those blue square rock hard things are not at all satisfactory.

TortolaAltre recensioni di questo prodotto (171)Visualizza il sito web del prodottoThe area is recovering from Hurricane Irma, but not completely back yet. That said, it’s still a great place to sail

Sunsail 454 - 4 cabinAltre recensioni di questo prodotto (37)Visualizza il sito web del prodottoGreat boat and everything worked

GrenadaAltre recensioni di questo prodotto (4)Visualizza il sito web del prodottoPeople are friendly to tourists and we got an authentic experience of life in Grenada

Sunsail 404 - 4 cabinAltre recensioni di questo prodotto (35)Visualizza il sito web del prodottoVery nice boat. Working with 2 main sheets is a bit tricky and hard to raise main sail without having battens catch on lazy jack lines. Chart plotter and auto pilot system was great

AntiguaAltre recensioni di questo prodotto (7)Visualizza il sito web del prodottoGreat winds; great sailing area ... not for the faint of heart

Sunsail 41 - 3 cabinAltre recensioni di questo prodotto (5)Visualizza il sito web del prodottominor electrical problems; not serious

TortolaAltre recensioni di questo prodotto (171)Visualizza il sito web del prodottoOn our departure day we were told that staff would check us out at 8:00am, as we had a taxi scheduled for 9:30am to the airport. No one showed up at the boat. We begged with the front desk to get...Leggi tutto

Sunsail 454 - 4 cabinAltre recensioni di questo prodotto (37)Visualizza il sito web del prodotto

TortolaAltre recensioni di questo prodotto (171)Visualizza il sito web del prodottoWonderful week exploring the BVI

Sunsail 404 - 4 cabinAltre recensioni di questo prodotto (4)Visualizza il sito web del prodottoThe boat was wonderful and well appointed.

TortolaAltre recensioni di questo prodotto (171)Visualizza il sito web del prodottoWe arrived at 4.30pm and were told that we would be advised when our boat was ready. At 6.00pm I went to reception to ask if the boat was ready and was told it has been ready for a while. We were not...Leggi tutto

Sunsail 38 - 2 cabinAltre recensioni di questo prodotto (11)Visualizza il sito web del prodotto

TortolaAltre recensioni di questo prodotto (171)Visualizza il sito web del prodotto

Sunsail 41 - 3 cabinAltre recensioni di questo prodotto (20)Visualizza il sito web del prodotto

AntiguaAltre recensioni di questo prodotto (7)Visualizza il sito web del prodottoBeautiful sailing area. Lovely beaches and harbors. Poor service was a distraction

Sunsail 47 - 3 cabinAltre recensioni di questo prodotto (15)Visualizza il sito web del prodottoGenerous space, functional equipment, sparse utensils, no cooking gas.

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