Hi there,
We are sorry you struggled to get through to an advisor. Unfortunately, we sometimes have a lot of people calling us for help and that does mean that queues can creep up. Please try to give us a call again when you can. We understand it can be frustrating, but we will do our best to help you.
If you would rather not call, our online service lets you manage your plan at a time and pace that suits you. Here’s a link you can use https://onlinedmp.stepchange.org/Home/Login.
Best wishes,
Kate from StepChange