I used Shuttle Direct in Brazil. The service did not pick up. ShuttleDirect is very non-responsive and thinks it does not owe me a refund since they consider themselves an intermediary even though...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused.
We understand your concerns regarding the service and your refund request, and we would like to ensure that your complaint is reviewed appropriately. If you have any further questions or would like to provide additional information regarding your case, please contact us again by email so that our customer service team can review the matter and assist you further.
We appreciate you taking the time to share your feedback and regret that your experience did not meet your expectations.
Cliente fidato
1 month ago
I remain unsatisfied with the response from Shuttle Direct. They can either refund me fully or compensate me for the extra costs I incurred. I will continue to take all measures both legal and public until I have satisfactory restitution.
Data di acquisto: 07/07/2026
0
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MA
Marco
Verificato da Feefo
1 month ago
Ciò che Marco ha detto su Shuttle Direct United Kingdom:
Tutto ok consiglio
Data di acquisto: 29/08/2026
0
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FF
Flora Ferreira
Verificato da Feefo
PRT
1 month ago
Ciò che Flora Ferreira ha detto su Shuttle Direct United Kingdom:
On time
Data di acquisto: 28/08/2026
0
Condividi
GS
Gordon Savage
Verificato da Feefo
GBR
1 month ago
Ciò che Gordon Savage ha detto su Shuttle Direct United Kingdom:
Excellent service, great communication, great price, very reliable and accommodating with a necessary change. Luxury vehicles and very friendly professional drivers.
Data di acquisto: 28/08/2026
0
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SH
Sergejs Hutickis
Verificato da Feefo
IRL
1 month ago
Ciò che Sergejs Hutickis ha detto su Shuttle Direct United Kingdom:
Не превый раз пользуюсь трансфером на Майорке, всегда четко и по расписанию за адекваные деньги. Иструкции понятные, приходит все в почту. В аэропорту тоже все понятно. С отьездом назал тоже все по...
The service itself is perfect for the intended transfers between airport and destination. However more clarity with details on pick up points and timings would be great.
Unfortunately our driver...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We are very sorry to hear about your experience with your return transfer from Benidorm to Alicante Airport. Please accept our sincere apologies, particularly for the way the driver behaved This is absolutely not the level of service we expect our customers to receive.
We are pleased to hear that you found the transfer service itself convenient and suitable for your airport-to-destination needs. We also appreciate your feedback regarding clearer information about pick-up points and timings. We will take this on board, as providing customers with clear and easy-to-understand transfer information is very important to us.
Thank you for taking the time to bring this to our attention, and once again, please accept our apologies for this disappointing experience.
Data di acquisto: 24/08/2026
0
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HS
Haley Sewell
Verificato da Feefo
1 month ago
Ciò che Haley Sewell ha detto su Shuttle Direct United Kingdom:
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
