Thank you for your feedback regarding your holiday with us in January this year.
I am disappointed that you felt your holiday was not value for money and you found the hotel isolated. I see from your booking that the majority of your holiday was spent at the Mandina Lodges which are in the African bush, so I am sorry the location was not as expected.
I do hope you enjoyed some elements of your holiday.
Cliente fidato
14 years ago
I only spent one night in the Ocean Bay and don't think I said isolated.
We spent most of our stay at the Ngala Lodge (Which is not in the Bush) and which was first class and the service and facilities were excellent. The service levels totally exceeded our expectations. It was just the Ocean Bay that we thought was run down badly maintained and overly pushy at trying to sell you other services.
The Gambia Experience
The Gambia Experience
14 years ago
Thank you for clarifying this. Your feedback will be passed on to our product team.
Recensioni del prodotto
Cliente fidato
14 years ago
It was just the Ocean Bay that we thought was run down, badly maintained and overly pushy at trying to sell you other services.
Data di acquisto: 27/01/2012
0
Condividi
Cliente fidato
Verificato da Feefo
14 years ago
Excellent service from A to Z
Recensioni del prodotto
Data di acquisto: 09/03/2012
0
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Cliente fidato
Verificato da Feefo
14 years ago
No problems of any sort and plesant to deal with
Recensioni del prodotto
Data di acquisto: 26/04/2012
0
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Cliente fidato
Verificato da Feefo
14 years ago
Nothing is any bother they will sort everything for you. Excellent !
We have travelled with the GE twice now. We had a few issues the second time around and felt our rep was slow to respond but the country is so lovely it makes up for most things!
Recensioni del prodotto
Data di acquisto: 10/02/2012
0
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Cliente fidato
Verificato da Feefo
14 years ago
They are brilliant and give such good service and advice
A very enjoyable stay in every way apart from a shortage of sunbeds at the beach and beach pool. Staff all very courteous.We feel the transfer system leaves visitors too exposed to baggage handling...
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
The Gambia Experience have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.