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Secure Trust Bank Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 6,381 recensioni

Cliente fidato

Verificato da Feefo

1 year ago

Happy to reinvest again

Very good service. Reinestment of funds very easy by direct link through code given in email but gave some concerns as no requirement to log on.

Sophie

Secure Trust Bank

1 year ago

Hi, This is great to hear, Thank you for taking the time to leave your review! Kind regards, Sophie

Cliente fidato

Verificato da Feefo

1 year ago

Very easy. Communication emails A1, app easy to use. All good so far.

Richard Hudson

Verificato da Feefo

Newton abbot

1 year ago

Ciò che Richard Hudson ha detto su Secure Trust Bank:

You can rely on the product and the service they give

I find the service is quick and responsive, if you do need to speak to someone they are always kind and take the time to help you with any queries. And as an older customer I KNOW they are their to...

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Daisy

Secure Trust Bank

1 year ago

Hello Richard, This is wonderful to hear that you find our service responsive and quick! Thank you for taking your time to leave a review. Kind regards, Daisy

Richard Williams

Verificato da Feefo

Coventry

1 year ago

Ciò che Richard Williams ha detto su Secure Trust Bank:

Telephone and online service, with good savings rates.

So useful that the is a telephone service as well as online operation of your account. Excellent for us "oldies" that are not the computer experts that so many other retail savings outfits seem to...

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Daisy

Secure Trust Bank

1 year ago

Hello Richard, We are pleased to hear that you find our telephone services useful. Thank you for your review! Kind regards, Daisy

Cliente fidato

Verificato da Feefo

1 year ago

Uncomplicated fixed term bond application

The setting up of a fixed term bond was straightforward and uncomplicated as was the transfer of the necessary funds. The associated internet banking required is also an easy procedure to negotiate

Daisy

Secure Trust Bank

1 year ago

Hello, This is great to hear! Thank you for taking your time to leave a review. Kind regards, Daisy

Cliente fidato

Verificato da Feefo

1 year ago

simple and easy to follow

Daisy

Secure Trust Bank

1 year ago

Hello, Thank you for your review! Kind regards, Daisy

Edward Prescott

Verificato da Feefo

LEIGH

1 year ago

Ciò che Edward Prescott ha detto su Secure Trust Bank:

Excellent

Daisy

Secure Trust Bank

1 year ago

Hi Edward, Thank you for your comment! Kind regards, Daisy

David Bexley

Verificato da Feefo

Clacton, Essex

1 year ago

Ciò che David Bexley ha detto su Secure Trust Bank:

Likely to pull unethical tricks

They pulled a cheap trick in cutting the bond rate when I gave maturity instructions for a repeat investment on the excuse that the lower rate was what they expected at maturity. This was several...

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Louise

Secure Trust Bank

1 year ago

Hello David, We are sorry to hear of your disappointment regarding our interest rates. We review our interest rates based on a number of factors but aim to offer our customers competitive products across our range of accounts. As a specialist bank, any new products we launch are designed to meet current funding requirements and are priced competitively in the market. As such, they may only be available for a limited period and can be withdrawn at short notice. Our current product range is open to all our customers. Existing customers can open any of our sole new account using a shortened application process, while they are available. We appreciate your feedback, this is regularly reviewed by our senior management team to help us improve our products and services. Kind regards, Louise

Cliente fidato

Verificato da Feefo

1 year ago

Easy experience

Most simple online banking experience I have had, opening a new account.

Daisy

Secure Trust Bank

1 year ago

Hello, We are glad to hear that you have an easy experience! Thank you for your review. Kind regards, Daisy

Cliente fidato

Verificato da Feefo

1 year ago

Excellent telephone assistance

I was very pleased with very useful assistance I received from the customer advisor who helped me online to open an issue account. I would have given a ten star review if I could do account...

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Sophie

Secure Trust Bank

1 year ago

Hi. We are pleased to hear this! Thank you for your positive feedback. Kind regards, Sophie

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