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Santa's Lapland Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/santas-lapland | Feefo

Visualizzazione di tutte le 313 recensioni

Cliente fidato

3 months ago

Data di acquisto: 21/05/2025

Very positive booking experience

Jess was very helpful with our booking. She was very knowledgeable on the resort and accommodation. When I had a special request she went off to enquire and rang me back when all was sorted. ...

Katie

Santa's Lapland

3 months ago

Hi there, Thank you so much for your kind review! We're thrilled to hear you had a positive booking experience and that Jess was able to assist you so thoroughly. It's great to know her knowledge and follow-up made a difference, and that the post-booking information was clear and helpful. We truly appreciate your feedback and look forward to welcoming you! - Katie

Cliente fidato

5 months ago

Data di acquisto: 04/04/2025

Great customer service, will do all they can to help/advise

Katie

Santa's Lapland

4 months ago

Hi there, Thank you for your amazing feedback and kind words! Have a great trip! - Katie

Emily

5 months ago

Data di acquisto: 12/03/2025

Ciò che Emily ha detto su Santa's Lapland:

Phone v online booking

Booking through the phone they were able to freely answer questions regarding which hotel to book etc.

Katie

Santa's Lapland

5 months ago

Hello Emily, We appreciate you taking your time to leave us with this amazing 5-star review! We hope you have a wonderful trip. - Katie

Cliente fidato

6 months ago

Data di acquisto: 14/02/2025

My call was answered quickly, the advisor was friendly and efficient and very knowledgable to help me with my questions before booking.

Katie

Santa's Lapland

6 months ago

Hi there, Thank you for this great review, it means a lot to us! - Katie

Laura

6 months ago

Data di acquisto: 13/02/2025

Ciò che Laura ha detto su Santa's Lapland:

Extremely helpful, made sure I had evetything I needed/wanted at the best possible price

Katie

Santa's Lapland

6 months ago

Hi Laura, Thank you for this wonderful feedback! It's brilliant to hear how helpful our advisor was in assisting you with your booking. - Katie

Cliente fidato

6 months ago

Data di acquisto: 14/02/2025

The representative Lily was extremely helpful with various choices and patience on an extraordinary amount of questions and Laura when phoned back to confirm booking, so much so booked both dates

Katie

Santa's Lapland

6 months ago

Good morning, Thank you for this great review and kind words about our advisor's Lily and Laura, i will be sure to pass this on! - Katie

Cliente fidato

6 months ago

Data di acquisto: 12/02/2025

Alice was great made booking very easy

Katie

Santa's Lapland

6 months ago

Hi there, Thank you for this lovely review and kind words regarding Alice! - Katie

Cliente fidato

6 months ago

Data di acquisto: 11/02/2025

Great booking experience

Bill was fantastic. Really helpful and found me a great price.

Katie

Santa's Lapland

6 months ago

HI there, We appreciate you taking your time to leave this lovely feedback, it's always great to hear how helpful our advisors are, i will be sure to pass this on. Thank you! - Katie

Carl

Liverpool

7 months ago

Data di acquisto: 29/01/2025

Ciò che Carl ha detto su Santa's Lapland:

2nd time booking all involved have been really helpful book in confidence

2nd time booking 1st trip was special have no doubt this will be equally magical Hattie Hofton was really helpful and informative

Atlanta

Santa's Lapland

6 months ago

Thank you for your feedback! It’s wonderful to hear that your first trip was special and that Hattie was so helpful with your second booking. We’re sure this trip will be just as magical! - Atlanta

Cliente fidato

7 months ago

Data di acquisto: 21/01/2025

Great customer service

Those who I spoke with over the phone were polite, friendly, informative. Everything explained to me that I needed to know. I am looking forward to the trip and I hope it is everything it looks to be.

Atlanta

Santa's Lapland

6 months ago

Thanks for your kind words! We’re so happy to hear that you had such a positive experience with our customer service. We hope your trip exceeds all expectations! - Atlanta

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Informazioni su Santa's Lapland

Santa's Lapland offers a specialist three and four day magical action packed Santa experience in the stunning resort of Saariselkä in Northern Finland.

01483 944282

Nelson House, 55 Victoria Road, Farnborough, Hampshire, GU14 7PA, United Kingdom

Feefo Trusted Service Awards

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