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Santa's Lapland Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 362 recensioni

Nichola

Verificato da Feefo

Newcastle Upon Tyne

1 month ago

Ciò che Nichola ha detto su Santa's Lapland:

Fantastic Service

The booking process couldn’t have been easier, every detail is outlined on the website and when i called to ask additional questions the call handler was fantastic.

Data di acquisto: 19/05/2026

Paul

Verificato da Feefo

Bracknell

1 month ago

Ciò che Paul ha detto su Santa's Lapland:

First class service

Previous booking. Lady years trip was excellent.

Data di acquisto: 19/05/2026

James

Verificato da Feefo

1 month ago

Ciò che James ha detto su Santa's Lapland:

Friendly and efficient

Booking process was smooth and clear

Data di acquisto: 19/05/2026

Susan

Verificato da Feefo

Sunderland

3 months ago

Ciò che Susan ha detto su Santa's Lapland:

Excellent customer service

Hattie was extremely helpful when booking our Lapland trip . If we had any questions or queries she was quick to reply and reassure us .

Atlanta

Santa's Lapland

3 months ago

Thank you for your lovely feedback! We’re delighted to hear that Hattie was so helpful while you were booking your Lapland trip. - Atlanta

Data di acquisto: 03/03/2026

Cliente fidato

Verificato da Feefo

3 months ago

Good efficient service.Very helpful

Katie

Santa's Lapland

3 months ago

Hello, Thank you for your feedback. We're delighted to hear that you found our service efficient and very helpful. We hope you have a fantastic holiday. - Katie

Data di acquisto: 02/03/2026

Cliente fidato

Verificato da Feefo

4 months ago

Helpful and knowledgeable

Liam was extremely helpful and knowledgeable with the booking process

Katie

Santa's Lapland

3 months ago

Hi there, Thank you for your lovely feedback. We're delighted to hear that Liam was so helpful and knowledgeable while assisting you with your booking. We'll be sure to pass on your kind comments to him. We hope you have a wonderful holiday and look forward to helping you again in the future. - Katie

Data di acquisto: 28/02/2026

Ann

Verificato da Feefo

4 months ago

Ciò che Ann ha detto su Santa's Lapland:

had trouble with the online booking as it would not allow me to compete the booking but the live chat was brilliant and they booked it all for me

Katie

Santa's Lapland

3 months ago

Hi Ann, Thank you for your feedback. We're sorry to hear you experienced some difficulty completing your booking online, but we're very pleased that our Live Chat team were able to step in and assist you. It's great to know they were able to get everything booked for you smoothly. We hope you have a fantastic holiday and look forward to helping you again in the future. - Katie

Data di acquisto: 23/02/2026

Sally

Verificato da Feefo

South Wales

4 months ago

Ciò che Sally ha detto su Santa's Lapland:

It’s the most magical experience

Excellent service Pleasant and knowledgeable staff Have traveled with them before and had the amazing, magical time Reps on site fun and friendly and ready to help Highly recommend them

Katie

Santa's Lapland

4 months ago

Hi Sally, Thank you for such a wonderful review. We’re thrilled to hear that you had such a magical experience and that our team delivered excellent service from start to finish. It’s fantastic to know that you found our staff pleasant and knowledgeable, and that our in-resort representatives helped make your holiday fun, friendly and well supported throughout. Thank you for travelling with us again and for your recommendation. - Katie

Data di acquisto: 21/02/2026

Jacqueline

Verificato da Feefo

4 months ago

Ciò che Jacqueline ha detto su Santa's Lapland:

Good service and took their time with you explaining what’s in your package

Service was good great offers a d told you an itinerary, what’s included in your package. Also had patience on the phone

Atlanta

Santa's Lapland

4 months ago

Thank you for your lovely feedback! We’re so pleased to hear that you found our service helpful and patient, and that the package details and itinerary were clearly explained. We always aim to make the booking process smooth. We really appreciate your support and look forward to assisting you again in the future! - Atlanta

Data di acquisto: 18/02/2026

Kathleen

Verificato da Feefo

4 months ago

Ciò che Kathleen ha detto su Santa's Lapland:

We had loads of questions and requested quotes for different dates. All wer

Good customer service

Atlanta

Santa's Lapland

4 months ago

Thank you for your feedback! We’re delighted to hear that you received good customer service while exploring different dates and requesting quotes. It’s great to know our team was able to assist you with all your questions. - Atlanta

Data di acquisto: 08/01/2026

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