Root7 UK Recensioni

Hi Osas - Thanks much for this great review! We're really pleased your in-laws loved their personalised bottles :)

Thanks so much for taking the time to share this lovely feedback with us, we really appreciate it! We hope you enjoy the food pot once received, and really look forward to hearing your thoughts. Thanks again!

Thanks so much for taking the time to share your experience with us, Phil. It's important to us that your OneBottle has a long happy life, so it's great to hear that our replacement lid has helped to do just that! We really appreciate this feedback - thanks again!

Thanks so much for sharing this feedback, and for making us aware of this issue. It seems we were experiencing a slight technical glitch with our emails, which unfortunately means that we hadn't received any of the attempts you'd made to contact us, please accept our sincere apologies for this! And, thank you for taking the time to speak with us on the phone today and helping to resolve this issue for you, and for us. Your replacement should be with you tomorrow, plus a little something extra, to say sorry.

Thanks for the great feedback and for shopping with Root7.

Thanks so much for this great review - we're happy when you're happy!

Oh no - I'm so sorry to hear that you've experienced this! I've taken a look at the tracking information for this order and it looks as though your items have been left with a neighbour. A member of our customer care team will be in touch shortly with further details. Unfortunately, we've not received any prior commination from yourself - please do let us know which email address you've attempted to to contact us on so we're able to check for any technical issues and improve our services. It really is so important to us that we respond to customer queries promptly, so we're very sorry this hasn't been your experience in this instance.

Thanks so much for the great review - we really appreciate it!

We're so sorry that you had experienced this issue, Oliver and for the delay in resolving this for you. Unfortunately, the email hadn't made its way to us so we really appreciate you bringing this to our attention. It looks as though our customer care team has now been in touch and arranged for a replacement OneBottle to be sent to you. We are passionate about delivering an excellent customer service so we're very disappointed that this hasn't been your experience in this instance. Thanks for taking the time to share this review with us, and for shopping with Root7.