The service was fine but nothing over and above board. We hired a driver/car to and from the airport, the one out was fine but unfortunately the driver on the way back was about 15 minutes late to...
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Riviera Travel
Riviera Travel
3 days ago
Hello,
We appreciate your feedback regarding your recent experience with our transport services. We are sorry to hear that the return journey did not meet your expectations, and we hope to have the opportunity to provide a seamless journey for you in the future.
Kind regards,
Riviera Travel
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Hello,
Thank you for sharing your feedback with us regarding your recent holiday. We are glad to hear that you enjoyed the scenic inland travel, the comfortable transport, and the informative service provided by our tour representative. At the same time, we note your comments about the overall value, the pacing of the journey, and the accommodation in Bergen, and we will certainly keep these points in mind as we continually work to improve our offerings. We hope to have the opportunity to welcome you back on a future trip that fully meets your expectations.
Kind regards,
Riviera Travel
The booking process easy. Managing the booking pre trip is simple. The service onboard was great, no issues. This is our second Riviera cruise.
Riviera Travel
Riviera Travel
3 days ago
Hello Nicholas,
We are delighted to hear that you enjoyed a smooth booking experience and received wonderful service during your second cruise with us. Thank you for choosing us again, and we look forward to welcoming you back on board in the future.
Kind regards,
Riviera Travel
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Hello Nicholas,
We are delighted to hear that you enjoyed such a wonderful experience on your recent cruise, from the well-organised excursions to the exceptional dining and quality of the ship.
Kind regards,
Riviera Travel
All good, apart from the non mention of the gratuity for the Captain & crew of the ship we were on, and the no Vox message on Mljet.
Riviera Travel
Riviera Travel
3 days ago
Hello,
We are delighted to hear that you had an overall wonderful experience with us, and we appreciate you bringing these particular details to our attention so we can continue to improve.
Kind regards,
Riviera Travel
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Hello,
Thank you for taking the time to share such detailed feedback about your recent cruise with us. We are delighted to hear that you thoroughly enjoyed the itinerary, the balance of travel and visits, and the high standard of your land excursions. We appreciate your valuable suggestions regarding pre-travel information and onboard guidelines, and we will certainly take your comments on board as we continually review our communications to ensure our guests are as well-prepared as possible for their journeys.
Kind regards,
Riviera Travel
Exceptional. Apart from the managers, if we were to name any one staff member it would be Carlton in the restaurant who was always very enthusiastic and helpful
Riviera Travel
Riviera Travel
3 days ago
Hello Ashley,
Thank you so much for sharing such positive feedback about your time with us. We are delighted to hear that you had an exceptional experience and that our restaurant team helped make your trip so memorable.
Kind regards,
Riviera Travel
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Hello Ashley,
We are delighted to hear that you had such a wonderful experience on your cruise and that the team and itinerary made your time with us so enjoyable.
Kind regards,
Riviera Travel
Outstanding, value for money, just too much walking for my husband
Riviera Travel
Riviera Travel
3 days ago
Hello Helen,
We are delighted to hear that you found your experience with us to be outstanding and good value, though we note that the walking involved was more than expected for your husband.
Kind regards,
Riviera Travel
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Hello Helen,
Thank you so much for your wonderful review and for taking the time to share such detailed feedback about your recent journey with us. We are delighted to hear that you enjoyed the accommodation and dining, and we truly appreciate your helpful advice regarding the physical activity involved, which will certainly assist future travellers considering this tour.
Kind regards,
Riviera Travel
Tried to call on 3 occasions re a query - waited 15 minutes or more - no response . Only way I got through was to phone as a new customer !
Riviera Travel
Riviera Travel
3 days ago
Thank you for your review.
We're sorry to hear you experienced difficulty getting through to us by phone. Our lines have been particularly busy recently due to low water levels affecting a number of our river cruises. We appreciate your patience and thank you for bringing this to our attention
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Thank you for sharing your feedback with us regarding your recent holiday to Bruges. We are pleased to hear that you had a very good overall experience and appreciated the knowledgeable guidance provided. We do, however, note your comments regarding the pacing of the tour and the concerns you felt during your travels, and we appreciate you bringing this to our attention.
Below average and disappointing compared to previous experiences with Riviera. The company needs to use better hotels
Riviera Travel
Riviera Travel
3 days ago
Hello Gary,
We are sorry to hear that this journey did not meet your usual expectations. We value your feedback regarding your experience and hope to provide you with a much better holiday in the future.
Kind regards,
Riviera Travel
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Hello Gary,
Thank you for sharing your feedback with us regarding your recent holiday. We are glad to hear that you enjoyed the interesting destinations and appreciated the efforts of our tour manager, but we understand that the busy itinerary, accommodation standards, and guiding focus did not fully meet your expectations. We value your insights as we continuously strive to improve our tours for the future.
Kind regards,
Riviera Travel
Service was good, especially helpful when our original flight was cancelled and we had to fly from a different airport
Riviera Travel
Riviera Travel
3 days ago
Hello,
We are delighted to hear that you had such a positive experience and that our team could provide helpful support when your travel plans unexpectedly changed. Thank you for taking the time to share your feedback with us.
Kind regards,
Riviera Travel
Recensioni del prodotto
Riviera Travel
Riviera Travel
3 days ago
Hello,
We are delighted to hear that you had such a wonderful holiday and enjoyed the variety of excursions and comfortable accommodations. Thank you for taking the time to share your positive experience with us.
Kind regards,
Riviera Travel
Hello,
Thank you for taking the time to share your wonderful five-star feedback with us. We are always delighted to know when our travellers have a fantastic experience with our services.
Kind regards,
Riviera Travel
Recensioni del prodotto
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Riviera Travel
Riviera Travel
3 days ago
Hello,
Thank you for your fantastic feedback. We are delighted to hear that you enjoyed exploring such a wonderful destination and appreciated the variety of our excursions and the company of your fellow travellers.
Kind regards,
Riviera Travel
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
