Excellent service from Riviera and ships crew. A great choice of excursions. Ship was clean and welcoming, food was excellent and crew were keen to oblige people with allergies
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our service and the excursions offered. It's wonderful to know that you found the ship to be clean and welcoming, and that the food was excellent. We also appreciate your kind words about our crew's attentiveness to guests with allergies.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had a brilliant cruise with a great itinerary. It’s wonderful to know that Gillian and Lisa did a great job and that Gillian was able to make adjustments to the trips to accommodate everyone. We appreciate your understanding regarding the cabin size on this particular ship and are delighted that you enjoyed your experience with us.
Thank you for taking the time to share your feedback on our service. We are pleased to hear that you had a positive experience and appreciate you choosing Riviera Travel.
Recensioni del prodotto
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your Burgundy, the River Rhone & Provence Cruise and the excellent food and drinks package. It is wonderful to know that you found the onboard entertainment and the cabin to be to your satisfaction. We are also glad that the extension to Lausanne was a memorable part of your trip. We appreciate you sharing your experience with us.
Satisfactory overall when booking. Need more flexibility with ability to book own seats on flights that was tedious compared to other companies
Riviera Travel
Riviera Travel
1 month ago
While we were please to hear that you found the booking process to be satisfactory, we regret to learn that the ability to book your own seats on these flights, compared less favourably to your experience with other companies. As you were part of a group booking, we could not release the PNR for your flight until 8-6 weeks prior to departure, as per the terms set by our partnered airline supplier. As soon as we received this, we understand that you were split from the group, given your PNR which enabled you to book your own seats.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to post your feedback. We're pleased to hear that overall, you thought this river cruise was good. As we are always striving to enhance our guests' experiences your comments have been shared with the appropriate team at head office for review. We look forward to having the pleasure of your company on your next trip with us.
Data di acquisto: 05/08/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 4* rating
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your first river cruise with us. It's wonderful to know that the Burgundy, the River Rhone & Provence Cruise exceeded your expectations. We hope to welcome you back on board for another memorable journey.
Excellent service - Very well organised itinerary and fantastic staff and crew on board Riviera Rose.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful feedback. We are delighted to hear that you experienced excellent service and that our itinerary was well organised. It's also fantastic to know that you had such a positive experience with the staff and crew on board the Riviera Rose.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear how much you enjoyed your Douro Valley and Salamanca River Cruise aboard the Riviera Rose. We are so pleased that you found the ship beautifully appointed, the staff fantastic and attentive, and the food delicious. It's also great to know that you appreciated the stunning scenery and the interesting excursions, especially the vineyard meals and the visit to Salamanca.
The service experience with Riviera Travel was excellent, from the time of booking through the last day of the sail. All staff members were friendly and professional.
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your wonderful experience with us. We are delighted to hear that our service exceeded your expectations from booking through to the end of your journey, and that you found our staff to be friendly and professional. We appreciate you choosing Riviera Travel.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Data di acquisto: 04/08/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Cancellation of the excursion to the Camargue was disappointing.
There was a mix up over our pick up taxi as the previous brochure stated we would have transport to the airport. We assumed it was...
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Riviera Travel
Riviera Travel
1 month ago
We are very sorry to hear about your disappointment with the cancellation of the excursion to the Camargue, and that there was a mix-up regarding your airport taxi. We also understand your frustration regarding the difficulty in reaching an agent by phone. We appreciate you sharing your experience with us.
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review. We appreciate you taking the time to share your feedback regarding your recent holiday. We are pleased to hear that you could not fault the ship, staff, food, and tour guides, and we thank you for your 5-star rating. We understand that travelling during the summer months can be hot, and we appreciate you sharing your experience.
Data di acquisto: 05/08/2026
0
Condividi
Cliente fidato
Verificato da Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you thoroughly enjoyed your time on board and the 3-day add-on. It's wonderful to know that Tony, Andre, Georgi, and the entire crew made your experience so organised, professional, and fun. We are also pleased that the food, drink, accommodation, and all services met your expectations. It's great to hear that Annecy, Lake Geneva, and Glacier 3000 was a wonderful tour, and that Nicolas's guidance, information, and organisation were so appreciated, including the thoughtful keepsake. We truly value your recommendation.
Data di acquisto: 15/08/2026
0
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Cliente fidato
Verificato da Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Recensioni del prodotto
Riviera Travel
Riviera Travel
1 month ago
We are sorry to hear that the scenic experience of the cruise was not as you had hoped, and that there wasn't much to see on the riverside. We are delighted that you enjoyed the coach-based excursions, and particularly the Gorges d'Ardeche. It is also wonderful to hear that the service and facilities on board were excellent.
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.