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Ricoh eShop - UK Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/ricoh | Feefo

Visualizzazione di tutte le 280 recensioni

Anthony

6 years ago

Data di acquisto: 17/03/2019

Ciò che Anthony ha detto su Ricoh eShop - UK:

Very good customer service

Beth

Ricoh eShop - UK

6 years ago

Thank you Anthony for your updated review of The Ricoh eShop. We are delighted that you find our customer service of a high level. We strive to make our customers experiences on our eShop great. As discussed on our telephone call, stock levels are live and we work hard to ensure all orders placed are delivered within our 3 day SLA. We apologise that on this occasion your order exceeded this time due to reasons beyond our control. We will do better communicating any delay so you are kept informed. Thank you again for your continued business and ongoing use of The Ricoh eShop.

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Moira

6 years ago

Data di acquisto: 17/03/2019

Ciò che Moira ha detto su Ricoh eShop - UK:

Easy to use, but miss passing the time of day with employee

Beth

Ricoh eShop - UK

6 years ago

Moira, we are so happy that you find The Ricoh eShop easy to use and we thank you for your wonderful five star review. One of the many benefits of our eShop mean that you can purchase your business needs quickly and at a time most convenient for yourself. However, your Account Manager is still always on hand if you feel you need to reach out to them. Also please do not hesitate to reach out to The Ricoh eShop Team via LiveChat, email or telephone and we would be more than happy to hear from you! Thank you again and hope to hear from you soon, Moira.

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Rickie

BBC Elstree

6 years ago

Data di acquisto: 17/03/2019

Ciò che Rickie ha detto su Ricoh eShop - UK:

E-Shop so easy to use.

compared to the old system we had in place it is amazing, so easy to use.

Beth

Ricoh eShop - UK

6 years ago

Thank you for your great 5 star review and feedback, Rickie. The Ricoh eShop is constantly adapting to our customers needs and so we greatly appreciate the fact that the ease of our eShop has created an amazing experience for yourself. If you have any suggestions or recommendations of more ways to improve in the future, we are always very happy to hear from our customers. We look forward to seeing you on The Ricoh eShop again soon!

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Alan

6 years ago

Data di acquisto: 01/02/2019

Ciò che Alan ha detto su Ricoh eShop - UK:

Simple and Easy

Really easy to use system. Very simple to navigate and it's also intuitive.

Ray

Ricoh eShop - UK

6 years ago

Thanks Alan for your great review feedback. It is really appreciated and we are pleased that you find The Ricoh eShop simple and easy to use. We know that our customers what to quickly find what they need, place it in the shopping basket and check out as fast as possible, so you can return to more important matters within your business, and we are happy you are experiencing this at your company. Thanks once again for all your business.

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James

6 years ago

Data di acquisto: 01/03/2019

Ciò che James ha detto su Ricoh eShop - UK:

Website stated items had been delivered 2 days before they arrived.

Beth

Ricoh eShop - UK

6 years ago

Thank you for your feedback, James. We apologise that your eShop tracking was off in this circumstance. We are aware of some orders displaying as delivered before they have arrived, and we are looking into a resolution. If an order goes to delivered straight after placing the order, it would be right to think it is not correct. In your case, and in most cases, we are delivering in our 3 day SLA. However, if you notice that your orders are showing as delivered before they have been, please do reach out to us using our number (01727898050) or email address (eshop.customerservices@ricoh.co.uk) and we will be happy to provide you an ETA in writing.

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Garry

6 years ago

Data di acquisto: 01/02/2019

Ciò che Garry ha detto su Ricoh eShop - UK:

Good, but needs some cleaning up.

The eShop is nice and easy to use. Sometimes naming convention seems a bit weird. Would be easier to use the search features if the same naming conventions were used across all products. Also...The...

Beth

Ricoh eShop - UK

6 years ago

Thank you Garry for your positive comments. We have recently implemented a brand new web shop design which should help your searching be more efficient and further enriched. If you find that you are still unable to locate your desired item, please jump onto LiveChat and a member of the eShop team will be happy to assist you. We are extremely pleased that Bhavin has created a positive experience for yourself. He and the rest of our team look forward to hearing from you soon!

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Cliente fidato

6 years ago

Data di acquisto: 01/02/2019

Lack of communication and lots of delays

Not had the best experiences thus far. Orders have been delayed with no communication from the team. Takes a while for them to get back to me when I want something, but when Ricoh want something,...

Ray

Ricoh eShop - UK

6 years ago

Firstly thank you for sharing your experience using our eShop. What you have written is not want we expect and I can assure you is far from the norm. What you have stated we can defiantly improve on and work better with you to ensure you get the level of service you expect and also that we are capable of providing. I have asked a member of the eCommerce Customers Success team here at Ricoh to call you and address all your concerns. Your feedback is very helpful. My personal number is 07802 597842 should you ever need personal assistance. regards Ray Young.

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Carole

6 years ago

Data di acquisto: 01/02/2019

Ciò che Carole ha detto su Ricoh eShop - UK:

the site is improving

I think the site is improving. However, it is not always easy to find exactly the product I want. eg I searched for SRA3 100gsm and the only product that came up was for tear resistant paper, so I...

Beth

Ricoh eShop - UK

6 years ago

Thank you for your positive and informative feedback, Carole. You have raised a very important observation that has lead us to identify an issue within our search function, something that the eCommerce team are now working to resolve. Whilst we are in the process of implementing a more advanced search functionality, I would recommend searching by product code and adding this to your favourites to save time in the future. Please do not hesitate to use LiveChat to contact the team if you require any further assistance in locating your products.

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Muriel

6 years ago

Data di acquisto: 01/02/2019

Ciò che Muriel ha detto su Ricoh eShop - UK:

Good service and products

The Account Manager always keeps me informed of any offers/price increases etc and the service is generally good

Ray

Ricoh eShop - UK

6 years ago

Thank you for confirming that your experience using and buying from The Ricoh eShop has been good. You also mentioned that you still have an account manager that is always there to offer support. This we know is also important for many customers and it needs to be easy to communicate with us if you cannot locate a product you need or have a question, then we have LIVE CHAT always available too. Thanks again and for your business.

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Dave

London

6 years ago

Data di acquisto: 01/02/2019

Ciò che Dave ha detto su Ricoh eShop - UK:

First class service for my office printing and consumable requirements.

Well trained and professional staff. Web site is easy to use with great features like order history and live chat if you need to check an order or stock situation. I would highly recommend the Ricoh...

Ray

Ricoh eShop - UK

6 years ago

Thank you Dave for taking time to speak with me about your initial concerns and I am pleased we managed to resolve them for you. We appreciate also you adjusting your overall satisfaction of service you have had from using our eShop. Hoping to see you in the store again in the near future. We may not always be perfect, but we do care and we will always do what we can to have very happy customers.

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Informazioni su Ricoh eShop - UK

We stock over 200,000 products spanning a range of over 300 categories including IT & Peripherals, Media & Supplies, Office Stationery & Furniture. A one-stop shop for all your procurement needs. We sell more than Ricoh-branded products, in fact, we sell a variety of over 350 world-renowned brands including DELL, HP, Apple, Lenovo and many more. We ensure your business finds the best value whilst encouraging responsible buying making the eShop the perfect choice for your procurement needs. Offering quick delivery service and support from our customer-centric eCommerce team to support your organisation's growth. The Ricoh eShop is part of Ricoh UK Ltd - to find out more search Ricoh eShop or join an Explore the Ricoh eShop session for a demonstration.

01604 432250

900 Pavilion Dr, Northampton, Hertfordshire, NN4 7RG, United Kingdom

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