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Channel Islands Direct Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 2,256 recensioni

Cliente fidato

Verificato da Feefo

2 years ago

Generally, organisation of embarking and disembarking and the ferry crossing was very good. I am not sure that the route via stopping in Gurensey was the best or only option for us. We were booked...

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Joanne G

Channel Islands Direct

2 years ago

Thank you for your feedback regarding your recent experience. We are glad to hear that the organisation of the ferry crossing met your expectations. Regarding the route from Poole to Jersey, the stop via Guernsey is the standard option used by Condor Ferries. The Horizon Lounge is available upon request, and we apologise if this was not made clear during your booking process. While we are pleased that you were able to upgrade on the outbound journey, we will strive in the future to better inform clients of this option at the time of booking. We do hope that, despite this, you enjoyed your time in Jersey.

Kyproulla Lister

Verificato da Feefo

2 years ago

Ciò che Kyproulla Lister ha detto su Channel Islands Direct:

Helpful with questions and advice

Very good service and staff helpful on the phone

Cliente fidato

Verificato da Feefo

2 years ago

Helpful and informative

Very friendly and helpful

Cliente fidato

Verificato da Feefo

2 years ago

as usual easy to book on line

Cliente fidato

Verificato da Feefo

2 years ago

Timely. Clear. Uncomplicated.

Shelagh Banks

Verificato da Feefo

Hayes

2 years ago

Ciò che Shelagh Banks ha detto su Channel Islands Direct:

Service usual top quality

The service was excellent and apart from the departure transfer turning up early and not waiting for us and a cab having to be booked we had no complaints

Cliente fidato

Verificato da Feefo

2 years ago

Bad start, improved with time

Flight delayed by over 5 hours with little information at outgoing airport. lost one night of the holiday as a result as we arrived at hotel at 10pm instead of 4pm. I have made a claim for...

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Joanne G

Channel Islands Direct

2 years ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about the delay you experienced with your flight and the impact it had on the start of your holiday. We understand how frustrating it can be to lose precious time due to unforeseen circumstances.We are glad to hear that, despite the initial setback, you enjoyed your stay at the Duke of Richmond and appreciated the breakfast and friendly service from the staff. Your comments are valuable to us, and we have shared them with the relevant teams.Once again, thank you for your feedback. We hope to have the opportunity to assist you with your future travel plans.

Cliente fidato

Verificato da Feefo

2 years ago

Short break became a mini break

The booking and information was great but are flight was cancelled and delayed by 2 days which I had to sort with the airline. Mainly due to the fact the company where unaware of the cancellation...

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Cliente fidato

Verificato da Feefo

2 years ago

August break

excellent service and information received, hotel was a little way out but didnt know that at the time of booking.

Cliente fidato

Verificato da Feefo

2 years ago

evertthing went to plan

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