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Ornamental Trees Ltd Recensioni | Recensioni del servizio clienti per https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Visualizzazione di tutte le 9,987 recensioni

Clinton Basford

Horsham

18 days ago

Data di acquisto: 25/04/2025

Ciò che Clinton Basford ha detto su Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Recensioni del prodotto

Cliente fidato

27 days ago

Data di acquisto: 09/04/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

Recensioni del prodotto

Customer Services

Ornamental Trees Ltd

27 days ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Cliente fidato

20 days ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

27 days ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Cliente fidato

20 days ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Cliente fidato

26 days ago

Data di acquisto: 16/01/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

Recensioni del prodotto

Hiro Miyamoto

Cambridgeshire

1 month ago

Data di acquisto: 05/04/2025

Ciò che Hiro Miyamoto ha detto su Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

Recensioni del prodotto

Brian Patterson

Durham

1 month ago

Data di acquisto: 11/04/2025

Ciò che Brian Patterson ha detto su Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Recensioni del prodotto

Cliente fidato

1 month ago

Data di acquisto: 27/03/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Recensioni del prodotto

Dr Mark Tonge

Cumbria

1 month ago

Data di acquisto: 29/03/2025

Ciò che Dr Mark Tonge ha detto su Ornamental Trees Ltd:

Apple tree

Excellent service

Recensioni del prodotto

Cliente fidato

1 month ago

Data di acquisto: 17/03/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

Recensioni del prodotto

Cliente fidato

1 month ago

Data di acquisto: 29/03/2025

An excellent service with quality goods provided.

Excellent, the tree arrived as stated on the confirmation of order.

Recensioni del prodotto

Cliente fidato

1 month ago

Data di acquisto: 24/03/2025

Prompt well packaged professional delivery.

Recensioni del prodotto

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Informazioni su Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.

Cosa sono i premi Trusted Service Awards

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Ornamental Trees Ltd Recensioni

Cercis canadensis 'Forest Pansy' TreeAltre recensioni di questo prodotto (8)Visualizza il sito web del prodottoSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gAltre recensioni di questo prodotto (48)Visualizza il sito web del prodottoI am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub FertiliserAltre recensioni di questo prodotto (6)Visualizza il sito web del prodottoI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeAltre recensioni di questo prodotto (2)Visualizza il sito web del prodottoOrdered sorbus vilmorinii tree

Discovery Apple TreeAltre recensioni di questo prodotto (1)Visualizza il sito web del prodottoApple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Hydrangea petiolarisAltre recensioni di questo prodotto (3)Visualizza il sito web del prodottoGrowing well, quality plant.

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