LEGOLAND Holidays non è più un cliente attivo di Feefo
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Trusted Customer
Verificato da Feefo
10 years ago
Ciò che Trusted Customer ha detto su LEGOLAND Holidays:
Fast, Efficient and Effortless
After checking the site over the last few weeks waiting for more rooms to be made available, I discovered that Legoland Hotel managed to release some of the Adventure rooms. A quick process booking...
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Cliente fidato
Verificato da Feefo
10 years ago
Winter break booking
Simple booking process and clear follow up email. Some out of date comments in the info pack regarding Christmas but otherwise helpful. Would like to be able to show booking confirmation on your...
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TC
Trusted Customer
Verificato da Feefo
10 years ago
Ciò che Trusted Customer ha detto su LEGOLAND Holidays:
Webiste hard to use but customer service was great
After trying several times to book our mini break for my son's birthday on the website I resorted to calling the customer service line. I wish I had done this in the first place, the lady I spoke...
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Cliente fidato
Verificato da Feefo
10 years ago
booking a trip
as this was a Christmas gift it would of been nice to have a gift card. the booking process was ok.
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Cliente fidato
Verificato da Feefo
10 years ago
Easy stress free reservation
Quick, easy reservation.
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Cliente fidato
Verificato da Feefo
10 years ago
Reservation
The lady on the phone went out of her way to help with booking as the website was not working properly.
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Cliente fidato
Verificato da Feefo
10 years ago
Online booking
Easy to use shows all offers so you can easily see what's included in price
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TC
Trusted Customer
Verificato da Feefo
10 years ago
Ciò che Trusted Customer ha detto su LEGOLAND Holidays:
Legoland short break
Easy to use to book online
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Cliente fidato
Verificato da Feefo
10 years ago
Easy to use!
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Cliente fidato
Verificato da Feefo
10 years ago
a little disappointing
with limited things to do with the park being closed, the splash area was very apealing to our children that are aged 3 and 4yrs. Very disappointing to find the splash areas out of use and the slide...
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Customer Care
LEGOLAND Holidays
10 years ago
I am sorry to hear you were disappointed to find the water features in the leisure area were not working during your stay. All our facilities go through thorough maintenance checks regularly to insure they are fully functional for our guests. Unfortunately despite these checks some things do stop working, with regards to our water features, these had stopped working and we where waiting for a part to arrive from abroad. With the Christmas period, this took longer than we had hoped so I do apologise for any upset this caused.
I will also pass your comments onto the hotel team so they can take on board your comments to further improve the customer experience at the Legoland Windsor resort.
Warm Regards,
Ben
LEGOLAND® Holidays is the official short breaks provider for the LEGOLAND Windsor Resort; packages include Theme Park tickets, an overnight stay at the LEGOLAND Resort Hotel or family-friendly hotels close to the Park and your 2nd Day FREE.
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
LEGOLAND® Holidays is the official short breaks provider for the LEGOLAND Windsor Resort; packages include Theme Park tickets, an overnight stay at the LEGOLAND Resort Hotel or family-friendly hotels close to the Park and your 2nd Day FREE.
