Third order in a row still extremely slow delivery - ordered 26/9 and didn't receive till 7/10, a tiny package costing £4.95 delivery. There is a big problem in getting orders processed in a timely...
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Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry to hear about the delay in receiving your recent orders, and we completely understand how disappointing this must be. We always aim to dispatch and deliver orders as quickly as possible, and we’re sorry that this hasn’t been your experience. We appreciate your feedback and will pass it on to our team as we continue to improve our services.
We sincerely apologise for the inconvenience caused. If you require any further assistance with your orders, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Data di acquisto: 30/09/2025
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SH
Samantha Hardy
Verificato da Feefo
11 months ago
Ciò che Samantha Hardy ha detto su JewelleryMaker:
Okay but things have slipped of late resulting in missing and broken items, along with deliveries taking two weeks to arrive.
Recensioni del prodotto
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry to hear that you were disappointed with the selection in your bead boxes. We understand how frustrating it can be when the mix you receive doesn’t match what you were expecting or what you’ve seen online. Please know that you’re welcome to return the boxes within 30 days for either a replacement or a full refund if they’re not quite what you had hoped for.
If there’s anything we can do to assist you further, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Improving, this arrived a bit faster, so packing times seem to be better
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Data di acquisto: 29/09/2025
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Cliente fidato
Verificato da Feefo
11 months ago
This is now the sixth parcel that has gone astray this year , royal mail , whistl appalling service ,
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry to hear about the issues with your parcels. Please be assured that this matter has been raised with our parcels team, who are currently looking into it. A member of our team will be in touch as soon as we receive a response.
We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.
Kind regards,
Jewellery Maker
Data di acquisto: 29/09/2025
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Cliente fidato
Verificato da Feefo
11 months ago
Jewellery Maker are excellent. DPD is a good delivery company, Whistl are not. I get no notifications from them, DPD give me at least 2 and give a delivery window of at least an hour. This needs to...
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Data di acquisto: 29/09/2025
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Julie Dudley
Verificato da Feefo
11 months ago
Ciò che Julie Dudley ha detto su JewelleryMaker:
As always great service from JM. Received quickly and in good order.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
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Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website