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Recensioni di Headwater

Visualizzazione di tutte le 1,506 recensioni

DAVID WELLS

Verificato da Feefo

GBR

3 hours ago

Ciò che DAVID WELLS ha detto su Headwater:

Headwater recommended

Apart from a few techical glitches (not the fault of the staff) the staff were very helpful and sorted my holiday for me

Cliente fidato

Verificato da Feefo

13 hours ago

Excellent service from Megan however will not recommend to clients as no commission paid to agents

Cliente fidato

Verificato da Feefo

2 days ago

You don't find out the problems till after you've booked. Not secure!!!

They are very happy to take your booking and deposit, then you find out hotel is full and you have to pay for more expensive rooms. You find out that the deposit doesn't include the flight that...

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ANNE MARIE HELLEWELL

Verificato da Feefo

GBR

5 days ago

Ciò che ANNE MARIE HELLEWELL ha detto su Headwater:

First time Headwater user

Hannah Plant has been very helpful and informative. She has responded to emails and telephone requests promptly and she has been able to accommodate our requirements very well.

Sophie

Headwater

5 days ago

Thank you so much for your lovely feedback. It’s great to hear that Hannah has made the booking process so easy and has been able to tailor everything around what you were looking for. I’ll make sure your comments are passed on to her, as I’m sure she’ll be really pleased to hear them. We hope you have a fantastic holiday! Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

6 days ago

Cycling in the Austrian lakes

Friendly efficient and informative. Good at explaining all options for our group. Competitive price compared to other companies.

Sophie

Headwater

5 days ago

Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking with us and that we could help tailor the holiday to suit your group. Sophie Customer Relations Executive

SARAH HEWITT

Verificato da Feefo

7 days ago

Ciò che SARAH HEWITT ha detto su Headwater:

str

Excellent personal service from professional and friendly staff. A very easy transaction to book and tailor a self guided waklking holiday

Sophie

Headwater

5 days ago

Thank you for your lovely feedback. We’re so pleased you had such a positive experience booking your walking holiday with us, and we hope you have a fantastic trip! Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

8 days ago

Megan was polite, enthusiastic and efficient throughout the booking process.

Sophie

Headwater

5 days ago

Thank you for your lovely feedback. It’s great to hear Megan looked after you so well throughout the booking process, and I’ll be sure to pass your comments on to her. Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

13 days ago

Great First Experience of Booking with Headwater

Helen answered our initial enquiry phone call and immediately demonstrated that she knew the trip we were interested in and had done it herself a few years ago. She took ownership of our query with...

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Steph

Headwater

13 days ago

Thank you for taking the time to share your experience. We're delighted to hear that Helen's first-hand knowledge of the trip, along with her regular updates and reassurance, helped make the booking process so smooth. I'll be sure to pass on your kind comments about her personable, efficient and professional service. We hope you have a wonderful holiday and look forward to helping you again in the future. Stephanie Customer Coordinator

Cliente fidato

Verificato da Feefo

15 days ago

very friendly and helpful

Steph

Headwater

15 days ago

Thank you for your lovely feedback! We’re so pleased you had a friendly and helpful experience with us. Stephanie Customer Coordinator

Cliente fidato

Verificato da Feefo

1 month ago

Excellent Service

Excellent service from H, asked a few questions which were answered very quickly. Trip itinerary explained thoroughly. Would highly recommend.

Steph

Headwater

26 days ago

Thank you for your wonderful feedback. We're delighted to hear that you received excellent service from Hannah and that your questions were answered quickly and thoroughly. It's great to know that the itinerary explanation helped you feel well prepared for your trip. We really appreciate your recommendation and look forward to helping you plan another fantastic Headwater holiday in the future. Stephanie Customer Coordinator

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