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Headwater Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 1,461 recensioni

NICHOLAS SECRETT

Verificato da Feefo

GBR

1 month ago

Ciò che NICHOLAS SECRETT ha detto su Headwater:

no decision making

no sense of empowerment in agents - just reading from a script

Sophie

Headwater

1 month ago

Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know. Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

1 month ago

They were east to get a hold of, very polite and answered all my questions.

Sophie

Headwater

1 month ago

Thank you for your kind feedback. We are delighted to hear you found the team helpful and easy to get hold of. Sophie Customer Relations Executive

ISABELLE

Verificato da Feefo

GBR

2 months ago

Ciò che ISABELLE ha detto su Headwater:

Very efficient booking

I got a call back following an Internet enquiry at the time I had requested. Luke was very helpful on the phone and got back to me with a quote within the afternoon. Once I had paid the deposit he...

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Sophie

Headwater

2 months ago

Thank you so much for your lovely feedback. I am really pleased to hear Luke was so helpful and that everything was sorted so quickly for you. If there is anything else you need, we are always happy to help. Sophie Customer Relations Executive

John Marsh

Verificato da Feefo

GBR

2 months ago

Ciò che John Marsh ha detto su Headwater:

Brilliant service

Booking our holiday in Malta could not have been easier. Megan went through all the options, made the provisional bookings and called back the next working day to confirm all the bookings were in...

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Sophie

Headwater

2 months ago

Thank you so much for your lovely feedback. I am delighted to hear that Megan made everything so easy for you and that your documents arrived promptly. We really appreciate you taking the time to share this with us. Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

2 months ago

Excellent!

Excellent! The representative was very helpful and responsive at all times.

Sophie

Headwater

2 months ago

Thank you for your lovely feedback, we are so pleased to hear you had such a positive experience. Sophie Customer Relations Executive

ALLAN STRUTHERS

Verificato da Feefo

GBR

2 months ago

Ciò che ALLAN STRUTHERS ha detto su Headwater:

Helpful , friendly advice Willing to explore many different travel options and changes in our mind to craft optimal holiday

Sophie

Headwater

2 months ago

Thank you for taking the time to leave a positive review. We are always happy to explore different travel options and stay flexible to help create the perfect holiday for you. Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

2 months ago

Friendly and Helpful.

Very friendly and helpful. We have used Headwater before and were very happy to book another holiday with them. Stella was extremely cheerful, polite and friendly and we felt we were in good hands!

Sophie

Headwater

2 months ago

Thank you so much for taking the time to leave such lovely feedback. We are delighted to hear you chose to travel with Headwater again and that Stella look after you so well, I will be sure to pass along your kind words. We hope you have another fantastic holiday! Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

3 months ago

Helpful advice

Excellent kind personalised courteous advice for my booking

Sophie

Headwater

3 months ago

Thank you for taking the time to leave such kind feedback. Our team are delighted to help you book your holiday. Sophie Customer Relations Executive

Cliente fidato

Verificato da Feefo

3 months ago

Another Headwater holiday to look forward to!

Excellent service. No trouble getting through to a very friendly member of staff - Megan. She went through all our requirements - adding on extra nights, upgrades, etc., and informed us of all the...

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Sophie

Headwater

3 months ago

Thank you for such kind feedback. We are so pleased Megan was able to help with all the details and make the booking process easy. We hope you have a wonderful time on your next Headwater Holiday! Sophie Customer Relations Executive

FIONA HOPE

Verificato da Feefo

3 months ago

Ciò che FIONA HOPE ha detto su Headwater:

Excellent service

Great customer service again from Headwater. Our second holiday booked with them again.

Sophie

Headwater

3 months ago

Thank you for your continued support. We are so pleased to have helped with your second Headwater Holiday. Sophie Customer Relations Executive

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