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Recensioni di Gray Line Iceland

Visualizzazione di tutte le 13,015 recensioni

Cliente fidato

Verificato da Feefo

3 years ago

Rude staff for rescheduling. They would not refund us even though I noticed them 24 h before the activity. Have to argue a little bit.

Guðríður Björg Guðfinnsdóttir

Gray Line Iceland

3 years ago

Thank you for your feedback and experience with our service. I can see that you were refunded for the tour you asked to cancel without any delay. I hope you have received the fee paid promptly

Data di acquisto: 23/12/2022

Cliente fidato

Verificato da Feefo

3 years ago

for the Aurora it is fine

Recensioni del prodotto

Data di acquisto: 21/12/2022

Cliente fidato

Verificato da Feefo

3 years ago

rude stuff

Recensioni del prodotto

Data di acquisto: 21/12/2022

Cliente fidato

Verificato da Feefo

3 years ago

SHUTTLE BUS : I made a reservation for 3 o'clock, and an email came saying that the pick-up was from 2:30. So, of course, I thought the pick-up was going from 2:30 to 3:00, so I arrived at the...

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Guðríður Björg Guðfinnsdóttir

Gray Line Iceland

3 years ago

Thank you for your feedback. It is truly unfortunate that you were not aware of the pickup time listed on your voucher. The 30 minutes allocated to collect passengers normally 15 minutes to collect by each pickup shuttle. We are now in high Winter and it can get very cold, essential to be well prepared for this. Booking a transfer to the airport you must allow at least 2 hours for checking in and security formalities, we are of course not aware of your flight details but would advise you on this as is also indicated on our website when you booked. We hope that you managed to secure a new flight and recover from any health issues. We don´t have a booking in your name for our Northern Lights tour and cannot respond to your complaint.

Recensioni del prodotto

Data di acquisto: 15/12/2022

Emil Conway

Verificato da Feefo

3 years ago

Ciò che Emil Conway ha detto su Gray Line Iceland:

Bad start to a holiday

Online booking was simple

Recensioni del prodotto

Guðríður Björg Guðfinnsdóttir

Gray Line Iceland

3 years ago

Thank you for your feedback. This day was not an ordinary day for all of us and regrettably very difficult for our visitors to Iceland. A snow storm hit in full force, flight delays and airport road closed at intervals. Our coaches were late arriving at the airport to collect passengers from flights that were mostly delayed and even cancelled. I do hope that you can understand that during such a situation, our staff is overwhelmed but they did go beyond duty and long hours to make sure everyone was safe. I do hope that your visit to Iceland during these very challenging days were somewhat pleasant after all

Data di acquisto: 26/12/2022

Cliente fidato

Verificato da Feefo

3 years ago

Don't book!! Assured we could get on, bus left w/o us, rudely denied refund

We were stuck near the place we were staying due to the bad weather and the fact city buses weren't running, but kept in constant touch with someone from customer service. She reassured us that the...

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Guðríður Björg Guðfinnsdóttir

Gray Line Iceland

3 years ago

Thank you for your feedback - it is regrettable that you missed the pickup for your transfer. As a gesture of good will we have made a partial refund to your booking .

Recensioni del prodotto

Data di acquisto: 21/12/2022

Cliente fidato

Verificato da Feefo

3 years ago

Best driver and tour guide

Our guide Roman was so knowledgeable and pleasant. Even when passengers were being a hassle, he was so nice. Our driver Thor is the best driver in all of Iceland! He worked with treacherous winter...

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Recensioni del prodotto

Data di acquisto: 25/12/2022

Gary Marquez

Verificato da Feefo

Iceland

3 years ago

Ciò che Gary Marquez ha detto su Gray Line Iceland:

Terrible trip. Should have cancelled due to weather at 0700.refund requeste

Terrible tour terrible weather. Spent 12 hours on a bus and saw nothing! Should get a refund. Hit snow storm blizzard white out. Your company should have cancelled but with 40 passengers your greedy...

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Guðríður Björg Guðfinnsdóttir

Gray Line Iceland

3 years ago

Dear Customer, your booking with us was for a Northern Lights evening tour of 3-5 hours on December 25th where all our passenger witnessed a great show of the Aurora. Tour comment is highly irregular and does not correspond with the tour you participated with us.

Recensioni del prodotto

Data di acquisto: 25/12/2022

Lisa Edwards

Verificato da Feefo

3 years ago

Ciò che Lisa Edwards ha detto su Gray Line Iceland:

Reliable service

Friendly driver. Let me change pick up destination without a problem.

Recensioni del prodotto

Data di acquisto: 20/12/2022

Cliente fidato

Verificato da Feefo

3 years ago

The online booking was great, easy navigation.

Recensioni del prodotto

Data di acquisto: 20/12/2022

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Gray Line Iceland Recensioni

Northern Lights MysteryAltre recensioni di questo prodottoVisualizza il sito web del prodottoThe guide was patient and kind; we had enough time to take pics and enjoy the aurora.

The Golden Circle ClassicAltre recensioni di questo prodottoVisualizza il sito web del prodottoBoring scenes in Glden Circle and south coast.

One way Airport transfer Reykjavík to Keflavík Airport including hotel pickup.Altre recensioni di questo prodottoVisualizza il sito web del prodottoDidn't get to try the service because the bus left without us even though customer service said they would wait.

Northern Lights MysteryAltre recensioni di questo prodottoVisualizza il sito web del prodottoNot worth the money. Waste of time.

One way Airport transfer Reykjavík to Keflavík Airport including hotel pickup.Altre recensioni di questo prodottoVisualizza il sito web del prodottoFlexible service with phone number you can call if there are any changes you need to make

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