Good morning,
Thank you for taking the time to leave your feedback. We are sorry to hear you were dissatisfied with the service received.
While the incorrect size should not have been delivered, we can see the issue was reported on 5th May and a collection and replacement were arranged and completed by 8th May, within the original estimated delivery timescale provided.
We are always reviewing our processes to improve our service and appreciate your feedback. A member of our Customer Care Team will be in touch shortly to discuss this further.
Kind regards,
Jenny
Grass247
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Cliente fidato
Verificato da Feefo
26 days ago
Great grass repeat order
Efficient and friendly
0
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DH
Debbie Hart
Verificato da Feefo
GBR
1 month ago
Ciò che Debbie Hart ha detto su Grass247:
Very Helpful
Very helpful staff while ordering, great price for the amount we have ordered, great speedy delivery service with a friendly and helpful delivery service. Second time we have ordered with this...
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0
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IE
Iain Elliot
Verificato da Feefo
GBR
27 days ago
Ciò che Iain Elliot ha detto su Grass247:
Excellent company and product
Excellent service and communication nothing was to much trouble.
0
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AG
Alan Gray
Verificato da Feefo
GBR
28 days ago
Ciò che Alan Gray ha detto su Grass247:
An Excellent 5 Star Company for Customer Service.
Service from this company was excellent and my questions regarding the transportation of the carpet were answered very clearly and I was able to organise onward transport from Aberdeen to Shetland...
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0
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JC
john clarke
Verificato da Feefo
GBR
28 days ago
Ciò che john clarke ha detto su Grass247:
Great choice of grass at really reasonable prices. Also grass samples are sent free of charge.
0
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Cliente fidato
Verificato da Feefo
28 days ago
Excellent service
0
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Cliente fidato
Verificato da Feefo
28 days ago
Delivery and service great
The delivery and communication were good.
They answered my queries quickly and delivered on time.
0
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BS
Bryn Spanswick
Verificato da Feefo
GBR
28 days ago
Ciò che Bryn Spanswick ha detto su Grass247:
Cancelled order
Overall poor service regarding delivery and follow up calls. Unfortunately due to this i had to cancel my order.
Customer Services
Grass247
27 days ago
Good morning,
Thank you for highlighting the areas of concern and for taking the time to provide this feedback to us.
As a family-operated business, we aim to provide quality products alongside a high standard of customer service, and we are sorry to hear that you have been left disappointed.
From your order details, we can see that a delivery attempt was made and, according to the delivery report, contact was also attempted by phone.
We would appreciate the opportunity to understand more about the issues raised and to identify any areas where improvements can be made.
A member of our Customer Care Team will be reaching out to you shortly.
Kind regards,
Jenny
Grass247
I nostri premi indipendenti riconoscono i migliori marchi per il servizio clienti. I vincitori vengono decisi in base alle valutazioni ricevute dai clienti.
Raccogliamo autonomamente i feedback per conto delle aziende che collaborano con noi. La nostra piattaforma si rivolge solo ad acquirenti verificati, per cui è possibile essere certi di leggere recensioni di clienti reali.
Solo i clienti con prova d'acquisto possono lasciare una recensione su Feefo. Lo garantiamo contattando gli acquirenti subito dopo la transazione.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
Verifichiamo che le recensioni provengano da clienti autentici associandole a una vendita o a una transazione. Le persone sono invitate a lasciare una recensione solo dopo aver acquistato dall'azienda.
