forward2me Recensioni

Hi, Many thanks for taking the time to feedback on our services. I'm really pleased to hear that everything went smoothly with your shipment although you would have liked the cost of shipping to be a little lower. At present we generally only offer the premium door to door services with express couriers, many of the budget services are not currently via due to the covid situation. Couriers tend to use passenger aircraft for budget services however due to the lack of passenger flights at the moment there is very little offering available. We are hoping the situation will improve as the year goes by and we can reintroduce more services for our customers. We do work on a regular basis with the couriers to ensure that we get the best deals possible for our customers. Please always bear in mind that you are not only paying for the transit of the goods, our price also covers the service we provide and full support from our customer services team. I hope you will continue to use our services going forward and we look forward to helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that there is a problem with your shipment, I see that there is a brexit related issue with the export of the goods and we will need to investigate the problem further. One of our Customer service agents will contact you by email once they have spoken to the courier to provide you with an update. Please accept my sincere apologies for the inconvenience this may have caused you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that there was a problem with how your products had been described during the booking in process and this caused an issue with the approval of the invoices for shipping. I understand this situation must have been very frustrating for you and I'm sorry that it took a little time for us to resolve this for you. I see that one of the Customer Service Agents contacted you within 24 hours of the receipt of your messagesand resolved everything and that you have now received your goods. I will pass your comments to the warehouse team so they can evaluate how products are described on customers account so we can avoid this situation in future. Kind regards, Tracy.