forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the price for shipping however feel we do offer a competitive price for shipping. The price paid includes our full service, the use of the address, the acceptance, processing, storing and dispatch of your parcel including all export paperwork required. Customer support is also provided if required from the receipt of your parcel at forward2me until delivery to you when using a fully tracked service. I see that you have mentioned the refund of vat on your purchases due to living outside of the UK, we don't currently offer a refund vat scheme however now have a UK tax free warehouse on the island of Guernsey where many retailers ship ex vat. I have included a link below which explains this address further to help save on vat going forward:- https://www.forward2me.com/british-tax-free-warehouse/ I hope this option will work for you going forward however if you have any further questions regarding the tax free warehouse please feel free to contact our Customer Service team and we will be happy to guide you further. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm sorry to hear that your first experience shipping from Japan was frustrating. Please be assured that we do offer the same level of service in Japan as we do at all our warehouses however the initial issue was that when your parcel arrived the owner of the goods was not clear as the address had some missing details. When this happens we add this to a holding account until the parcel is claimed by the customer, the last thing we want to do is to add the parcel to an incorrect account. Please be assured that your parcel was never lost. Once we located your parcel in this account it did take a little time to communicate with our Japanese warehouse due to the time different however I do apologise if we did not explain this clearly to you. It is always very important to ensure that the address provided by forward2me is always entered correctly on the retailer website when ordering goods to ensure the smooth allocation of our parcels on arrival with us. Please feel free to contact us at any time if you have any further questions. Kind regards, Tracy.

Hi, Many thanks for your feedback, we really appreciate your comments and give the team a real boost. Please feel free to feedback to our Customer Service team at info@forward2me.com if you have any suggestions that would improve the service for our customers, maybe we can then obtain that 5* next time you submit a review. We look forward to helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the local handling of your delivery, I see from the tracking of your parcel that a broker was required to clear your goods through customs so this may be the reason why DHL could not complete the final delivery seeing as the parcel needed to be passed to a local broker to finalise the clearance. Shipping fees do include our full service which is the use of the address, the receipt, processing, storing and dispatch of your parcel including all export paperwork to clear your goods through customs in the UK. Also full customer support from the receipt of your parcel to delivery if required. Many of our customers tend to use our consolidation service where they can collate a number of smaller parcels at our address and once they have completed their shopping they can organise a repack via their account and ship the goods as efficently as possible. I hope these explanations help to ensure that you obtain the maximum value for shipping going forward however please feel free to contact our Customer Service team at any time if you require any assistance. Kind regards, Tracy.