forward2me Recensioni

Hi, Many thanks for your feedback. We do feel that we offer value for the service we offer so its disappointing to hear that you are unhappy with the price for shipping. We also offer a pricing tool on our website so customer can evaluate the cost of using our service before purchase, I have included a link below:- https://www.forward2me.com/pricing Couriers calculate shipping fees are calculated on the amount of space that the shipment takes up in transit for air shipments, this is called the volumetric weight. It is only when the actual weight of the package is higher than the volumetric weight that this would be taken into account. I see for this shipment that although the weight of the parcel was less than a kg, the actual volume would be calcuated on the volumetric weight of 2 kg. When shipping domestically in the UK couriers generally charge shipping on the actual weight so we tend to find that they place small items in larger boxes when shipping, this is why we introduced our combine and repack service. This enables the customer to request our warehouse to evaluate if it is possible to reduce the size of the overall parcel to ensure that you obtain the maximum value for shipping. I see that you did not take advantage of this service when you shipped your goods. Many of our customers do choose to purchase a number of items and have them delivered to their forward2me address then combine and repack them together for shipping. This can also be an option to offer value for shipping. I hope you will consider using our services again and these suggestions may help going forward. Kind regards, Tracy.