forward2me Recensioni

Hi, Many thanks for your feedback, I hope you don't mind I have translated the review in english below:- Fast and affordable! It was very fast and affordable for the best courier in terms of quality! We look forward to helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for the feedback relating to your recent experience when shipping with forward2me. I do sincerely apologise for that due to our actions your parcel was delayed and you didn't receive the items in time. Due to recent changes since the UK has left the EU, any goods which have been shipped from within the EU for import to the UK, may incur import duty and taxes. For this reason we need to check with the courier to ensure there are no outstanding amounts owing before we release the parcel for onward forwarding. Sometimes the courier does not process the invoices immediately which can cause a delay in them confirming any outstanding duty and taxes. I believe this is what happened on this occasion. I know this must have been very disappointing for you and we are working on a better process for this situation going forward. I hope you will consider using our services again in the future and if you have any further questions please feel free to contact me at info@forward2me.com and I will be very happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback. It's great to hear that you are overall happy with the service however you needed to contact our Customer Service team for assistance last time you shipped. I see the reason for this was because some of the goods within your shipment were classed as dangerous goods for shipping. We are working on making this smoother for the customer so they do not need to contact our help desk and hope to have this implemented in the coming months. Kind regards, Tracy.