forward2me Recensioni

Hi, Many thanks for your feedback and your great comments about our customer service team. I do understand it must be a little frustrating that you have had to contact us on both occasions when have shipped however I see that your shipments have contained items that are classed as dangerous goods for shipping. At present this means a manual process hence the need to contact customer service however we are working on automating this process as soon as possible so hopefully this will then improve the process for you. I hope this helps re-assure you that we are working on improving the customer experience and we are really pleased that you will use us again and recommend our services. Kind regards, Tracy.

Hi, Many thanks for our feedback. We understand that there have been many changes due to the UK leaving the EU at the beginning of this year and that this has increased costs for importing goods into the EU from the UK. We take on board your comments and will certainly look at making sure our customers are more aware of the costs that could be involved with importing to the EU from the UK going forward. We are currently in the process of opening a new dedicated address in Germany where our customers can shop within Germany and deliver to other EU countries without extra customs charges and taxes. I hope this address will be of interest to you once it is available to our customers. Please feel free to contact our Customer Services team if you have any other questions and we will be happy to help you further. Kind regards, Tracy.