forward2me Recensioni

Hi, Many thanks for your feedback. I'm sorry to hear that you feel that the price paid for shipping was overpriced however we do feel that we offer good value for the service we offer. Shipping prices include the use of the address, the acceptance, processing and storing of your parcels, then shipping and all export paperwork required. I have also noticed that you didn't take advanatage of our combine and repack service, this is aimed at reducing the size of the parcel as much as possible to ensure that you obtain maximum value for shipping. With regards to the price being higher than advertised, I have checked the pricing on our website and this appears to be correct to the price paid for shipping, pricing can vary from month to month depending on the current fuel surcharge that the couriers charge. I hope this information helps going forward however if you have any questions at all please feel free to contact our customer service team who will be very happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback. At present due to having to check restrictions with our couriers for shipping alcohol we need to manually process these kind of shipments however we are working to automate as many processes as possible and hope to have alcohol shipping automated in the future. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to feel that you have been unhappy with the service our customer service team has offered. I see from the correspondence that there has been some confusion over the payment of your invoice. I see that you organised the shipment however did not make payment straight away, to ensure that prices are correct on payment we provide the customer a 24 hour period to make payment for shipping after initiating the shipment before it is cancelled. An automated message is sent out to the customer to confirm this information. however this does not mean that the package is disposed, only the shipment cancelled. Another shipment can be arranged again at any time. I hope this helps clear up the matter however if you have any further questions please don't hesitate to get in touch if there is anything else I can do to assist you. Kind regards, Trac.